Tentamen (uitwerkingen)
NCTI Excellence In Customer Service Questions with Complete Solutions
NCTI Excellence In Customer Service Questions with Complete Solutions
[Meer zien]Voorbeeld 2 van de 10 pagina's
Voorbeeld 2 van de 10 pagina's
In winkelwagengesponsord bericht van onze partner
Voorbeeld van de inhoud
NCTI Excellence In Customer ServiceQuestions with Complete Solutions
Which of the following devices were used to capture TV signals in the early days of
television? - Answer Antenna placed on the roof.
Why did cable companies implement microwave technology? - Answer To fill
vacant channel spaces with distant stations.
Basic, Premium, and digital video channel groups are examples of? - Answer
Tiers.
An example of possible product options available to customers in the future could
be? - Answer Access to a particular sports game where the customer only
pays for the viewing of that game.
Which of the following determine public right-of-ways and the purposes for which
they can be used? - Answer City or County government.
Which act ruled that cities could not regulate basic fees unless the city received
fewer than three over-the-air channels? - Answer The Cable Communications
Policy Act of 1984.
Which act adopted customer service standards for the industry and required cable
companies to document compliance? - Answer The Cable Communications
Policy Act of 1992
Which act ceased all full-power analog broadcasting by 2009 and low power
analog broadcasting by 2012? - Answer The Public Safety Act of 2005.
Which rule requires cable operators to black out a network show from a distant
station if the local affiliate plans to broadcast the same program? - Answer
Syndicated exclusivity rule
, Which rule requires a cable company to either carry all local broadcast channels or
pay a fee for carrying specific broadcast channels? - Answer Must-
carry/retransmission rules.
Which of the following is the primary video service offered by a cable system? -
Answer Basic service
Which of the following is referred to as a "movie" channel or "pay" channel? -
Answer Premium service
Which service represents the highest level of cable video services? - Answer
High-definition.
What allows the customer to view digital channels and access pay-per-view (PPV)
as well as video-on-demand (VOD) services? - Answer Set-top box
Which device simply converts the digital signal to analog for non-digital TVs? -
Answer Digital transport adapter
Which device allows customers to record programming that can be watched at a
later time? - Answer Digital video recorder (DVR).
Besides a smartphone, tablet, or laptop, what else connects to a wireless modem?
- Answer Smart Devices.
Which service is not affected by government surcharges and fees? - Answer
Voice over Internet protocol (VoIP).
Which VoIP services cannot be traced? - Answer 911 services.
Which service includes cameras, motion sensors, and smoke and/or carbon
monoxide detectors? - Answer Home security services.
Which of the following is referred to as satellite dishes due to its appearance
whose sole purpose is to receive programming signals transmitted via satellite? -
Answer Television receive-only (TVRO).
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper StudySet. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €9,87. Je zit daarna nergens aan vast.
Is Stuvia te vertrouwen?
4,6 sterren op Google & Trustpilot (+1000 reviews)
Afgelopen 30 dagen zijn er 78462 samenvattingen verkocht
Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen