NCTI jones Questions and Answers 2023
if a customer already has television service and is adding high speed data service, what should be checked on the digital television channels?
intermittent operation, which is a symptom of noise interference in the downstream
Installing a cable modem a...
NCTI jones Questions and Answers 2023
if a customer already has television service and is adding high speed data service, what
should be checked on the digital television channels? - answer intermittent
operation, which is a symptom of noise interference in the downstream
Installing a cable modem and router in a closet or utility room is simplified by having
what items in the room? - answer working computer, platform for modem and router,
twisted pair network cable with standard configurations
what version of the docsis specification included the option to increase the tap
frequency of the upstream to 85 Mhz? - answer Docsis 3.0
What device can be installed with a cable modem to enable internet access to two or
more devices in the customer premises? - answer router with a built in multi ethernet
switch
Why is it good practice to review the service work order with the customer before
beginning a high speed data service installation? - answer to verify account
information and to confirm the high speed data order
Some cable operators charge an additional fee when the amount of downloaded data
during a billing cycle exceeds a prescribed limit. How might a customer unknowingly
approach these limits? - answer by streaming/downloading high content data
i.e movies, tv shows in high definition
if the customer demonstrates that they are internet savy, what should be the next step
in the customer education portion of the high speed data server installation? - answer
Direct the customer to the cable operators web page to show them what information is
available and to help them setup their email
If the customer is an internet novice, what would be the benefit of saving your
company's website as their home page? - answer They might appreciate having
easy access to a website that contains links to their email and other useful or interesting
links
When helping a new customer set up email for the first time, what suggestion should
you make regarding the customers login and password? - answer write it down and
keep it in a safe place
Where should the customer be encouraged to go for information and questions before
calling in? - answer online, to the website, FAQ page
Which of the following describes the primary source of attenuation in the return path? -
answer attenuation in the return path is primarily due to the coax cable
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