Submitted in Partial Fulflment of the Requirements of the degree Program
Bachelor of Business Administration (Hotel Management)
,Fostering an engaged workforce
,Table of Contents
LIST OF FIGURES.......................................................................................................................................... 4
LIST OF TABLES............................................................................................................................................ 5
CHAPTER 1: INTRODUCTION................................................................................................................... 6
1.1 TOPIC DESCRIPTION / CONTEXT............................................................................................................................ 6
1.1.1 Context and rationale for the study............................................................................................................ 6
1.1.2 Problem description........................................................................................................................................... 7
1.1.3 Purpose and relevance of the study............................................................................................................ 8
1.2 LITERATURE REVIEW................................................................................................................................................ 8
1.2.1 Employee satisfaction and employee motivation.................................................................................9
1.2.1.1 Motivation theories............................................................................................................................................................................9
1.2.2 Employee engagement and employee commitment.........................................................................11
1.2.2.1 Three types of commitment........................................................................................................................................................12
1.2.3 Antecedents of employee engagement and employee commitment...........................................12
1.2.3.1 Personal and demographical characteristics......................................................................................................................12
1.2.3.2 Organizational characteristics...................................................................................................................................................13
1.2.3.3 Work experience...............................................................................................................................................................................13
1.2.4 Business results................................................................................................................................................. 13
Critical analysis............................................................................................................................................................ 14
1.3 CONCEPTUAL MODEL............................................................................................................................................. 15
1.4 PROJECT DEFINITION............................................................................................................................................ 17
CHAPTER 2: METHOD.............................................................................................................................. 19
2.1 THE CHOICE OF THE RESEARCH DESIGN.............................................................................................................. 19
2.2 INSTRUMENT........................................................................................................................................................... 19
2.3 POPULATION, SAMPLE, SAMPLING METHOD...................................................................................................... 20
2.4 PROCEDURE / DATA COLLECTION....................................................................................................................... 21
2.5 DATA ANALYSIS...................................................................................................................................................... 21
2.6 ETHICAL CONSIDERATIONS................................................................................................................................... 22
GLOSSARY.................................................................................................................................................... 23
REFERENCE LIST....................................................................................................................................... 23
LIST OF APPENDICES................................................................................................................................ 27
APPENDIX 1. QUANTITATIVE ANALYSIS SCHEME..................................................................................................... 28
APPENDIX 2. EXAMPLE SURVEY ENGLISH VERSION................................................................................................. 34
APPENDIX 3. EXAMPLE SURVEY DUTCH VERSION................................................................................................... 36
APPENDIX 4. MP PLANNING IN GANTT CHART..................................................................................................... 38
Fostering an engaged workforce
3
, List of figures
Figure 1. Conceptual model describing the levels of employee’s attachment to the
job/organization
Fostering an engaged workforce 4
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