NCTI Troubleshooting Advanced
Services | Answered and Graded A+
Digital set-top box diagnostics can aid a technician with which of
the following parameters while troubleshooting? - Correct
Answer - A) Service authorization, received signal quality, and
return path operations.
If a digital video service customer reports that the set-top box
does not respond to the remote control, what is the quickest and
easiest thing to do first? - Correct Answer - C) Check the line of
sight between the remote control and the set-top box.
When a communications issue is suspected in an HDMI device,
the technician should - Correct Answer - A) Try an alternate
HDMI port on the device, if one is available.
,When equipment is connected via the component video output, -
Correct Answer - C) Format settings for vertical resolution, scan
method, and aspect ratio may need to be adjusted manually.
To eliminate possible causes of audio issues, a technician can -
Correct Answer - A) Check the set-top box (STB) and the
television set to ensure audio connections have been made
correctly.
Which of the following are among the reasons why a customer
may not be able to order video-on-demand (VOD)? - Correct
Answer - C) VOD or pay-per-view (PPV) credit limits might have
been reached, indicating that purchases have not been collected
due to a return path problem.
To resolve where the source of a digital video problem lies, a
technician uses - Correct Answer - C) The divide-and-conquer
method for troubleshooting, which can begin with measurements
on customer premise equipment that offer easier access for
testing.
, In addition to being accurate and detailed, a successful
troubleshooter knows that - Correct Answer - B) A critical step in
troubleshooting is verifying the signal levels and signal quality at
the tap to establish the baseline performance for the installation.
In troubleshooting a digital-to-analog converter, try the suspect
converter in a different, working outlet to - Correct Answer - B)
Determine if the original outlet needs to be repaired.
If a digital video service customer calls with an issue related to not
being able to delete a recorded program, it could be caused by -
Correct Answer - C) The program is being played on a second
set-top box in a whole house or multi-room digital video recording
(DVR) configuration.
Quality of service (QoS), as measured by availability, describes
the - Correct Answer - B) Ratio of time that a system or service
is available for use to total time.
To determine if objective network data measured by quality of
service (QoS) parameters match a customer's overall satisfaction
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper nursehailey. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €10,53. Je zit daarna nergens aan vast.
