TLI COMPLETE QUESTIONS AND
ANSWERS
Mark is an HR Director who frequently engages with the Finance Group and the
Research & Development Group in his organization. Mark is engaging in
__________. - CORRECT ANSWER-boundary spanning
The phenomenon that occurs when an individual perceives they...
Mark is an HR Director who frequently engages with the Finance Group and the
Research & Development Group in his organization. Mark is engaging in
__________. - CORRECT ANSWER-boundary spanning
The phenomenon that occurs when an individual perceives they will be viewed
negatively based on their association with a devalued group is known as
___________. - CORRECT ANSWER-The phenomenon that occurs when an
individual perceives they will be viewed negatively based on their association with a
devalued group is known as ___________.
Reading comprehension, writing, and math are all considered which of the following?
- CORRECT ANSWER-Basic skills
Nordstrom employees know exactly what is expected of them. The company's core
values are so widely held and shared that they provide great influence on all the
employees. Nordstrom's culture is characterized as a(n) _______ culture. -
CORRECT ANSWER-strong
Which of the following statements is FALSE regarding organizational culture and
local and/or national cultures? - CORRECT ANSWER-Organizations should ignore
local cultures
Apple uses competitive pay and benefits to attract top candidates and motivate
employees to take risks. The company has emphasized the introduction of major
new products and services. Which strategy is Apple following? - CORRECT
ANSWER-Innovation
Which one of the following is established by the organization to transmit messages
related to the professional activities of members? - CORRECT ANSWER-Formal
channel
Messages that are routine lend themselves to what type of communication channel?
- CORRECT ANSWER-Channel low in richness
, _______ is the way in which job tasks are formally divided, grouped, and
coordinated. - CORRECT ANSWER-Organizational structure
Which of the following emphasizes learner control over the pace and content of
instruction, allows individuals to interact through online communities, and
incorporates other techniques such as simulations and group discussions? -
CORRECT ANSWER-E-learning training
Which of the following statements does not describe an example of a manager's use
of downward communication? - CORRECT ANSWER-Discussions about the local
sports team's recent game
A trip to the Department of Motor Vehicles in most states requires applicants for a
driver's license to move through a number of different clerks. One may handle
validation, one may process the license, and another may collect payment. The
DMW is using ______________. - CORRECT ANSWER-process
departmentalization
In an alternative model of group development, members agree on roles and make
decisions during the _________ stage. - CORRECT ANSWER-norming
The ___________ is an organization's informal communication network. -
CORRECT ANSWER-grapevine
Forces which help sustain a culture include which of the following? - CORRECT
ANSWER-Selection
According to charismatic leadership theory, effective leaders guide their followers
toward established goals. - CORRECT ANSWER-False
Which of the following describes how language helps members identify with the
culture? - CORRECT ANSWER-Unique terms, acronyms, and jargon.
In industries that deal with potential life-or-death situations when people need to rely
quickly and suddenly on decision makers, they rely on ___________. - CORRECT
ANSWER-chain of command
Which of the following shows how national culture can affect the way organizational
culture is transported to another country? - CORRECT ANSWER-Organizational
culture is so powerful that it often transcends national boundaries.
_________ are repetitive sequences of activities that express and reinforce the key
values of the organization, which goals are most important, which people are
important, and which are expendable. - CORRECT ANSWER-Rituals
One of the best predictors of whether people will use an automatic or controlled
process for reacting to a persuasive message is their _________________. -
CORRECT ANSWER-interest level
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