100% tevredenheidsgarantie Direct beschikbaar na je betaling Lees online óf als PDF Geen vaste maandelijkse kosten
logo-home
Eerder door jou gezocht
Eerder door jou gezocht
logo
Samenvatting Intervention Methodology €4,49
In winkelwagen
Snel navigeren naar
Voorbeeld
  2.  
  3. Radboud Universiteit Nijmegen (RU)
  4.  
  5. Intervention Methodology (MANBCU019B)

Samenvatting

Samenvatting Intervention Methodology

2 beoordelingen
 4 keer verkocht

Samenvatting van het vak Intervention Methodology (MAN-BCU019B), hoofdstuk 1 t/m 10. Reader: Rouwette, E. A. J. A. & Franco, L. A. (2015). Messy problems: Practical interventions for working through complexity, uncertainty and conflict (Reader Intervention Methodology, Radboud University). Availab...

[Meer zien]

Voorbeeld 2 van de 9  pagina's

Document informatie

  • 18 januari 2020
  • 9
  • 2019/2020
  • Samenvatting

Onderwerpen

Geschreven voor

Alle documenten voor dit vak (10)

2  beoordelingen

review-writer-avatar

Door: emilerijndertse • 3 jaar geleden

review-writer-avatar

Door: kleunhaas • 4 jaar geleden

Verkoper

avatar-seller
dilemmasmit

Ontvangen beoordelingen

Voorbeeld van de inhoud

CHAPTER 1: THE NATURE OF MESSY PROBLEMS
Problem A discrepancy between the perceived and desired situation or development

Messy problem These are interconnected, systemic (difficult to manage) and have high levels of
uncertainty

Frames Structured ways of thinking that simplify and guide our understanding of reality
affected by expertise, experience, motivation and context

Heuristics Op een systematische en methodische manier problemen oplossen

System 1 Well-learned, partially unconscious, parallel processing of information

System 2 More developed mental structure that directs our attention to those activities
that require more information processing effort (limited capacity)

Procrastination Postponing any action to change the situation (uitstellen)

Buck passing Shifting responsibility to others in the organization

Bolstering Denying the relevance of any information that would show something is wrong


CHAPTER 2: INTERVENING IN MESSY PROBLEMS
Persuasion tactics The leader collects arguments in favor of a preferred course of action, and looks
for other stakeholders who support his or her point of view

Edicts tactics A directive (richtlijn) is given (most frequently used and least successful)

Benchmarking Reason for taking action should be known and accepted by all concerned,
tactics current performance is compared to desired performance (most successful)

Participation tactics Four different forms of participation:
- Comprehensive (stakeholders fully involved and full responsibility in decisions)
- Complete (all interested parties involved, more limited role in decision-making)
- Delegated (selecting specific stakeholders who make full decisions)
- Token (limits both number of parties involved as well as their say of solutions)
Procedural justice When participation in decision-making is increased and leaders show genuine
consideration of the input of stakeholders, those involved experience the
process to be fair, have greater commitment and develop trust

Interventions Procedures to improve processes of any kind (designed activities carried out
with groups to help achieve certain organizational outcomes)

List-based methods Elicit information using for instance brainstorming or nominal group technique.
Information is then grouped into categories and voting may be used to identify
preferences for problems or solutions (supported by computers)

System-based Elicit information can best be brought together in models (GMB) built with
methods stakeholders/experts capturing analysis of problem up to that moment, looking
at causal relations (models serve as a visual memory and as an analytic tool)

Narrative-based Elicit ideas and data in a number of ways integrating information in narratives
methods (verhalen), MSD is one of these methods with different possible futures

Decision-based Elicit opinions and data integrate information in models and matrices, MCDA
methods confronts options and criteria for instance

Project charter This is a good way to summarize project activities for the whole intervention (or
parts of it): objectives, products, activities, critical success factors, scope and
participants

ABCD weekreport achievements, benefits, concerns and what to do next

, CHAPTER 3: INTERVENTION CONTEXT
Intake This is the first phase of an intervention, making an inventory of problem
symptoms. Four important goals:
- Clarify the issue to be addressed in the project
- Manage client expectations
- Agree on roles and responsibilities of both consultant and client
- Agree on a design and deliverables of the project
Underpromise and Exceed customer expectation by delivering more value in the intervention than
overdeliver’ formally contracted, even if the client has not asked for this (all parts of
intervention can potentially add value to the client environment). Important to
make this (implicit and explicit) added value tangible for yourself, the consultant
team and the customer


CHAPTER 4: INTERVENTION PROCESS
Expert consultation Expertise is content knowledge. This is needed if the client knows the problem
(advisor role) and communicated it to the consultant, who in turn has information to solve it

Doctor-patient model Expertise is diagnosis. Client does not know the exact problem, but reveals all
(advisor role) relevant information and consultant diagnoses and prescribe the situation

Process consultation Expertise is methodology. Client and consultant analyse the situation together.
model (advisor role) Client does not know the problem exactly and what kind of help is available

Facilitator A person who helps a group in working on its task, by focusing on process but
not on content

Attitudes Helping, being neutral and enquiring (vragen stellen, actief luisteren en
reflecteren om miscommunicatie te voorkomen)

Neutrality Refraining from voicing an opinion on the content of the problem. Reasons:
- You cannot be sure (especially in messy problems) that your opinion is correct
- Evaluating input of participants will impede the free flow of information
- Facilitator has active rol in determining how the group does its work
Blockages of open - Tendency to judge or (dis)approve what other people say
and free exchange of - Many people find it difficult to listen (requires concentration and conscious
information choice to keep own opinion out of process as much as possible)
- Defensiveness in organizations as well as in daily life
Intervention cycle 1. Diagnosis (description of symptoms and causes)
(De Leeuw) 2. Design (formulating and choosing solutions to implement)
3. Implementation (actual implementation of changes)
4. Evaluation (results/effects of the changes)

Group tasks - Surfacing and sharing knowledge and interpretations of key issues
- Identifying commonalities in views, form a consolidated perspective and work
out a solution that integrates the various position
- Prioritize ideas
Divergence Stops the group from missing important facts or opinions and achieving a
premature (= te vroege) consensus (prevents potential problems)
Convergence Transforming a large set of ideas into a smaller set (look at what is relevant)

Dit zijn jouw voordelen als je samenvattingen koopt bij Stuvia:

Bewezen kwaliteit door reviews

Bewezen kwaliteit door reviews

Studenten hebben al meer dan 850.000 samenvattingen beoordeeld. Zo weet jij zeker dat je de beste keuze maakt!

In een paar klikken geregeld

In een paar klikken geregeld

Geen gedoe — betaal gewoon eenmalig met iDeal, creditcard of je Stuvia-tegoed en je bent klaar. Geen abonnement nodig.

Direct to-the-point

Direct to-the-point

Studenten maken samenvattingen voor studenten. Dat betekent: actuele inhoud waar jij écht wat aan hebt. Geen overbodige details!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper dilemmasmit. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €4,49. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 63950 samenvattingen verkocht

Opgericht in 2010, al 15 jaar dé plek om samenvattingen te kopen

Begin nu gratis

Laatst bekeken door jou

Overig ·

(0)

NR599 Week 8 Final Exam Study Guide (Latest)
€4,49  4x  verkocht
  • (2)
In winkelwagen
Toegevoegd