Management information systems (Kenneth C. Laudon, Jane P.
Laudon)
Inhoud
Management information systems (Kenneth C. Laudon, Jane P. Laudon)....................................1
Chapter 1 Information systems in global business today........................................................3
1.1 How are information systems transforming business, and why are they so essential for
running and managing business today?...............................................................................3
1.2 What is an information system? How does it work? What are its management, organization
and technology components? Why are complementary assets essential for ensuring that
information systems provide genuine value for organizations?................................................4
Chapter 2 Global E-business and collaboration........................................................................6
2.1 What are business processes? How are they related to information systems?......................6
2.2 How do systems serve the different management groups in a business, and how do systems
that link the enterprise improve organizational performance?.................................................8
2.3 Why are systems for collaboration and social business so important, and what technologies
do they use?...................................................................................................................9
2.4 What is the role of the information systems functions in a business?................................11
3. Information systems, organisations, and strategy..............................................................12
3.1 which features of organization do managers need to know about to build and use information
systems succesfully?......................................................................................................12
3.2 What is the impact of information systems on organizations?..........................................13
3.3 how do Porter’s competitive forces model, the value chain model, synergies, core
competencies and network economics help companies develop strategies using IS?.................13
Porters vijfkrachtenmodel.............................................................................................13
Value chain model.......................................................................................................14
Synergies, core compentencies, and network-based strategies...........................................14
Chapter 5: IT infrastructure and emerging technologies.........................................................15
5.1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?
...................................................................................................................................15
5.2 What are the components of an IT-infrastructure?.........................................................16
5.3 what are the current trends in computer hardware platforms?.........................................16
5.4 what are the current computer software platforms and trends?.......................................17
6. foundations of business intelligence: databases and information management.......................17
6.2 What are problems of managing data resources in a traditional file environment?..............17
File organisation terms and concepts..............................................................................17
Problems with the traditional file environement...............................................................18
6.2 What are the major capabilities of database management systems (DBMS), and why is a
relation DBMS so powerful?.............................................................................................18
Database Management systems (DBMS).........................................................................18
Capabilities of Database Management Systems................................................................19
Designing databases....................................................................................................19
Non-relational Databases, Cloud Databases and Blockchain...............................................19
, 6.3 What are the principal tools and technologies for accessing information from databases to
improve business performance and decision making?..........................................................19
The challenge of big data.............................................................................................19
Business Intelligence Infrastructure...............................................................................20
Analytical tools: relationships, patterns, trends................................................................20
6.4 Why are information policy, data administration, and data quality assurance essential for
managing the firm’s data recources?.................................................................................21
Establishing an information policy..................................................................................21
Ensuring data quality...................................................................................................21
Chapter 8 Securing information systems..............................................................................22
8.1 Why are information systems vulnerable to destruction, error and abuse?........................22
Malicious software: Viruses, Worms, Trojan Horses and Spyware.......................................22
Hackers and computer crime.........................................................................................22
Internal threats: employees..........................................................................................23
Software vulnerability..................................................................................................23
8.2 What is the business value of security and control?.......................................................23
8.3 What are the components of an organizational framework for security and control?............23
Security policy............................................................................................................24
Disaster recovery planning and business continuity planning.............................................24
8.4 What are the most important tools and technologies for safeguarding information sources?.24
Chapter 9 achieving operational excellence and customer intimacy: enterprise applications:........25
9.1 How do enterprise systems help businesses achieve operational excellence?.....................25
9.2 how do supply chain management systems coordinate planning, production and logistics with
suppliers?.....................................................................................................................25
9.3 How do customer relationship management systems help firms achieve customer intimacy?
...................................................................................................................................27
9.4 What are the challenges that enterprise applications pose, and how are enterprise
applications taking advantage of new technologies?............................................................28
Chapter 12 Enchancing decision making...............................................................................28
12.1 what are the different types of decisions, and how does the decision-making process work?
...................................................................................................................................28
12.2 How do information systems support the activities of managers and management decision
making?.......................................................................................................................29
12.3 How do business intelligence and bisiness analytics support decision making?.................29
12.4 How do different decision-making constituencies in an organization use BI, and what is the
role of information systems in helping people working in a group making decisions more
efficiently?....................................................................................................................31
Chapter 13 Building information systems.............................................................................32
13.1 How does building new systems produce organizational change?...................................32
Systems development and organizational change.............................................................32
Business process redesign............................................................................................32
13.3 What are the principal methodologies for modeling and designing systems?....................33
13.5 What are new approaches for system building in the digital era?....................................34
Chapter 14 managing projects............................................................................................35
, 14.1 What are the objectives of project management and why is it so essential in developing
information systems?.....................................................................................................35
14.2 What methods can be used for selecting and evaluating information systems projects and
aligning them with the firm’s business goals?.....................................................................35
Management structure for information system projects.....................................................35
Linking systems projects to the business plan..................................................................36
Portfolio analysis.........................................................................................................36
Scoring models...........................................................................................................36
14.3 How can firms access the business value of information systems?..................................36
Chapter 1 Information systems in global business today
1.1 How are information systems transforming business, and why are they so essential
for running and managing business today?
Er zijn drie onderling verbonden veranderingen op technologiegebied:
1. Het opkomende mobiele digitale dataplatform
2. Het groeiende zakelijke gebruik van "big data"
3. De groei in "cloud computing” (door bedrijven)
Een digitaal bedrijf is een bedrijf waarin vrijwel alle belangrijke zakelijke relaties van de
organisatie met klanten, leveranciers en werknemers digitaal worden ingeschakeld en bemiddeld.
Kernbedrijfsprocessen worden tot stand gebracht via digitale netwerken die de hele organisatie
omspannen of meerdere organisaties met elkaar verbinden.
Bedrijfsprocessen verwijzen naar de reeks logisch gerelateerde taken en gedragingen die
organisaties in de loop van de tijd ontwikkelen om specifieke bedrijfsresultaten te produceren en de
unieke manier waarop deze activiteiten zijn georganiseerd en gecoördineerd. Bedrijfsprocessen zijn
een collectie van activiteiten die nodig zijn om een product of dienst te produceren.
Veranderingen in strategie, regels en bedrijfsprocessen vereisen veranderingen in hardware,
software, databases en telecommunicatie. Vaak hangt wat een organisatie zou willen ok af van wat
het systeem toelaat/kan.
, Bedrijven investeren veel in informatiesystemen om zes strategische bedrijfsdoelstellingen te
bereiken:
- Operational excellence --> verbeteren efficientie en productiviteit
- Nieuwe producten, diensten en bedrijfsmodellen --> Een bedrijfsmodel beschrijft hoe een
bedrijf een product of dienst produceert, levert en verkoopt om welvaart/winst te creëren
- Customer en supplier intimacy --> customer intimacy leidt tot terugkomen van klanten en
meer verkopen. Supplier intimacy leidt tot beter input en lagere kosten.
- Verbeterde besluitvorming --> managers kunnen gebruik maken van real-time data,
waardoor het besluitvormingsproces van managers verbeterd (zijn beter geïnformeerd).
- Concurrentievoordeel--> door voorsprong op concurrenten op basis van één 1 van de drie
eerst hierboven genoemde punten.
- Survival/continuïteit --> informatiesystemen zijn nodig voor het drijven van de
onderneming.
1.2 What is an information system? How does it work? What are its management,
organization and technology components? Why are complementary assets essential for
ensuring that information systems provide genuine value for organizations?
een informatiesysteem kan omschreven worden als een reeks onderling samenhangende
componenten die informatie verzamelen, verwerken, opslaan en verspreiden ter ondersteuning van
besluitvorming en controle in een organisatie.
Data zijn stromen van ruwe feiten. Informatie is data in een zinvolle vorm
De drie functies/activiteiten van een informatiesysteem zijn input (Legt onbewerkte gegevens vast
van een organisatie of van de externe omgeving), processing (omzetten date in een zinvolle
vorm) en output (Stuurt/deelt verwerkte informatie naar mensen of activiteiten die deze
gebruiken).
