Alan wilson - Samenvattingen en Aantekeningen

Complete Nederlands vertaalde samenvatting van hoofdstukken 1,2,8,9 & 10 inclusief afbeeldingen uit het Engelstalige boek Services Marketing: Integrating Customer Focus Across the Firm

Services Marketing book chapter 1,5,8,9,10 of the 3rd edition of the book > this is the same as the chapters 1,2,8,9,10 in the 4th edition. It has pictures and explanations from the powerpoints of the CSI module. I used a lot of examples in my summary to make the material more clear for you. Written in english, it is not too difficult to understand.

Een uitgebreide samenvatting van het boek service marketing. Hiervoor is de vierde editie van het boek gebruikt. De samenvatting zelf is in het Nederlands maar alle Engelse termen staan er ook bij. In deze samenvatting zijn de volgende hoofdstukken (9, 13, 14 & 17) eruit gelaten.

Summary of all the chapters discussed during the classes for Customer service insights at BUAS year 3 in 2022.

Summary Services Marketing - Integrating customer focus across the firm 4th edition.

Dit is een samenvatting van bijna het hele boek.

CSI exam chapters 1, 5, 8, 9, 10 (chapter 5 is the same as chapter 2 in the fourth edition of the book). A lot of pictures and examples are given in this summary. English is easy to understand.

Complete summary of the book Integrating Customer Focus Across the Firm by Alan Wilson and Valarie A. Zeithaml (3rd Edition). For the course Services Marketing at Tilburg University. It includes everything needed for the exam!

A complete summary of the course material from CSI. Several people have used this summary and managed to pass it.

Summary of the book Services Marketing. Every chapter ex. chapter 6 is included.