PEARSON (PEARSON) • Travel and Tourism
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Modules Travel and Tourism at PEARSON (PEARSON)
Notes available for the following courses of Travel and Tourism at PEARSON (PEARSON)
- Unit 15 - Resort Management Unit 15 2
- Unit 1 - Investigating the Travel and Tourism Sector 9945 190
- Unit 1 - The World of Travel and Tourism 4
- Unit 10 - Business Travel Operations 41
- Unit 11 - Investigating the Cruise Industry 9
- Unit 12 - Responsible Tourism btec3 54
- Unit 13 - Tour Operations 9945 59
- Unit 13 - Tour Operations P1,M1,D1 1
- Unit 14 - Specialist Tourism 37
- Unit 15 - Working as a Holiday Representative 9945 43
- Unit 16 - Passenger Transport for Travel and Tourism 44
- UNIT 16 PUBLIC TRANSPORT 1
- Unit 17 - Events, Conferences and Exhibitions btec3 19
- Unit 18 - The UK as a Tourist Destination 1
- Unit 18 - Tourism in Rural Areas 16
- Unit 19 - UK Visitor Attractions 13
- Unit 19 - UK Visitor Attractions P1,P2,P3,M1 1
- Unit 19 - UK Visitor Attractions P4,M2,D1 1
- Unit 2 - Global Destinations 4
- Unit 2 - The Business of Travel and Tourism 58
- Unit 20 - Hospitality Operations in Travel and Tourism 10
- Unit 21 - Entertainment for Holidaymakers 17
- Unit 22 - Work Experience in the Travel and Tourism Sector 4
- Unit 23 - Residential Study Visit in Travel and Tourism* 1
- Unit 25 - Working as a Children's Representative in Travel and Tourism 3
- Unit 25 - Working as a Children's Representative in Travel and Tourism btec3 1
- Unit 26 - Researching Current Issues in Travel and Tourism 22222C 15
- Unit 27 - Organising a Travel and Tourism Study Visit* 5
- Unit 3 - Principles of Marketing in Travel and Tourism 1
- Unit 3 - The UK as a Destination QTF3TO-Y1 59
- Unit 4 - Customer Service in Travel and Tourism 83
- Unit 4 - Managing the Customer Experience in Travel and Tourism 2
- Unit 5 - Marketing Travel and Tourism Products and Services btec3 40
- Unit 6 btec3 1
- Unit 6 - Preparing for Employment in Travel and Tourism 63
- Unit 6 - Resort Operations 1
- Unit 7 - European Destinations 54
- Unit 7 - European Destinations P4,M3,D2 1
- Unit 8 - Long-haul Travel Destinations btec3 72
- Unit 8 - The Airport Experience 1
- Unit 9 - Retail Travel Operations 48
- Unit 9 - Visitor Attractions 10
- Unit 9 - Working in Travel and Tourism 4
- UNIT 9- VISITOR ATTRACTIONS 1
- Unit 9: Visitor Attractions 1
Popular books PEARSON (PEARSON) • Travel and Tourism
Latest notes & summaries PEARSON (PEARSON) • Travel and Tourism
In this assignment, I am going to be discussing the current procedures (customer facing and 
back-office procedures) and information sources that are used. Plus, I will be discussing 
legislation (what it is and how it affects travel agency operations) whilst applying specialist 
language in context.
In this assignment, I am going to be discussing in detail about the different types of travel agents: Multiple, Independent, Business, Call Centre, Online and Regional. Also, I am going to explain what a homeworker and a consortia membership is, as well as providing examples. I will also talk about the products and services of each travel agent and compare them to each other.
This assignment goes through what PESTLE is along with historical events that link to each part of PESTLE. I then have a timeline that goes from the 70s to the present day that explains important historical events. Finally, I have explained 3 graphs in detail.
This is a factfile that explains the three sectors- private, public and voluntary- whilst going into detail in three different companies that are in these sectors.
This assignment goes through many sectors ( transport, accommodation, tour operators, travel agents, visitor attractions, guiding services and ancillaries) that make up our travel and tourism industry.
For this, I have written a reply to a customer complaint letter regarding an issue that they had.
In this assignment, I have explained two different scenarios where I have had to solve a customer complaint. I explained what the issue was, how I solved it as well as what I could do to improve.
In this assignment, I am going to define what excellent customer service is whilst explaining the different skills needed to deal with different types of customers. Also, I will explain what internal and external customers are with examples. I will pick two organisations (an Airline and a Hotel Chain) and explain what the needs and expectations are of different travellers with examples. Then, I will state what each organisation could improve on in order to better the organisation’s customer se...
This document shows my first assignment from the customer service unit. This assignment includes two examples of times that I was a mystery shopper (one in a travel agents and one in a restaurant) along with details regarding many aspects of these places. Also, in this assignment, there are two flow charts along with improvements that could be made.
This document contains the possible areas of congestion during normal operations, explaining why these areas are prone to congestion and the measures that can be taken to prevent or minimise congestion