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MGT101 Chapter 1 Exam 2024 | MGT 101 
Actual Exam Update 2024 Questions and 
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MGT Exam 2024 | MGT Exam Update 
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MGT 300 Chapter 14 Exam 2024 | MGT 
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MGT 310- Chp 11 Exam 2024 | MGT 310 
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Cluetrain Manifesto - A set of 95 theses organised as a call to action (CTA) for 
businesses operating within a newly connected marketplace, published in 1999. 
While some of the book's claims have failed to materialise, it was an early source 
of guidelines for social media and obtained a cultlike following 
Market share - In strategic management and marketing, market share is the 
percentage or proportion of the total available market or market 
segment that is being serviced by a compan...
Shift in marketing mix - Reach, effectiveness, and efficiency 
goal of marketing - to create a product/service that sells 
GOST hierarchy - Goals, Objectives(specific metrics), Strategies, tactics aka 
hierarchy towards achieving goals 
5 C's - Customer, competitors, collaborators, company, context 
Customer marketing model - Awareness 
Interest/Engagement 
Acquisition 
Customer Segmentation 
Customer Retention 
Support/Advocacy 
RFM - recency, frequency, monetary value (as a customer persona)...
What are the two biggest components of US ad spending, and how are they trending? 
What are the two biggest sources of online traffic, and how are they trending? 
How are budgets in the US changing per mobile, desktop, TV and digital? 
What are some of the drivers of digital marketing becoming more important? 
advanced customer targeting, more accurate measurement and attribution capabilities, 
the potential for greater efficiencies with metrics such as cost per lead and the 
opportunity for m...