100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Summary Operations & Supply Chain Management R104,10   Add to cart

Summary

Summary Operations & Supply Chain Management

3 reviews
 609 views  13 purchases
  • Course
  • Institution
  • Book

Summary Operations and Supply Chain Management Jacobs and Chase 14th Edition Chapter 1, 2, 5, 8, 9, 14, 16, 17, 19, 20, 21, 23

Preview 1 out of 48  pages

  • No
  • Chapter 1, 2, 5, 8, 9, 14, 16, 17, 19, 20, 21, 23
  • February 23, 2017
  • 48
  • 2016/2017
  • Summary

3  reviews

review-writer-avatar

By: carmobragadacosta • 3 year ago

review-writer-avatar

By: arian_laan54 • 6 year ago

review-writer-avatar

By: awert • 7 year ago

avatar-seller
Summary Operations and Supply Chain Management

Chapter 1: Introduction
Operations and Supply Chain Management (OSCM)
The design, operation, and improvement of the systems that create and deliver the firm’s primary
products and services.

 Success involves the clever integration of a great operations-related strategy, processes that
deliver the products and services, and analytics that support the ongoing decisions needed to
manage them.

 Think of the supply network as a pipeline through which material and information flow.

Operations – refers to manufacturing and service processes that are used to transform the
resources employed by a firm into products desired by customers.

Supply chain – refers to processes that move information and material to and from the
manufacturing and service processes of the firm.

Process – One or more activities that transform inputs into outputs.

The following describes the work involved in each type of process:

1. Planning: consists of the processes needed to operate an existing supply chain strategically.
2. Sourcing: involves the selection of suppliers that will deliver the goods and services needed to
create the firm’s product.
3. Making: where the product is produced or the service is provided.
4. Delivering: also referred to as logistic processes.
5. Returning: involves the processes for receiving worn-out, defective, and excess products back
from customers and support for customers who have problems with delivered product.

There are five essential differences between services and good, the five characteristics of services:

1. Intangible process
2. Requires some degree of interaction with the customer to be a service
3. Heterogeneous (varying day to day between the customer and the servers)
4. Perishable and time dependent
5. Specification of a services can be defined as a package of features (supporting facility,
facilitating goods, explicit service, implicit service)

The Goods-Services Continuum
Almost any product is a combination of goods and services:

Pure Goods Core goods Core services Pure services
Food products Appliances Hotels Teaching
Chemicals Data storage systems Airlines Medical advice
Book publishing Automobiles Internet providers Financial consulting

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller Nienke87. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R104,10. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

79202 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 14 years now

Start selling
R104,10  13x  sold
  • (3)
  Buy now