a+ prac exam 1102 JD #3
What is the minimum amount of memory required to install Windows 10 (x86) on a device?
2 GB
8 GB
1 GB
4 GB - correct answer ✔✔1 GB
You run the command ipconfig on your laptop and see that you have been assigned an IP address of
169.254.0.56. Which category of IPv4 address is this?
Private
Static
Public
APIPA - correct answer ✔✔APIPA
Which of the following options in Windows 10 would create a small hibernation file saved on the storage
device before shutting down the computer so that it reduces the time to boot up when powered on?
Fast startup
USB selective suspend
Sleep mode
Lock mode - correct answer ✔✔Fast startup
Your Windows 10 workstation is currently running version 1909 and was flagged by the cybersecurity
team as a threat to the network due to its outdated operating system. Which of the following actions
should be performed to remediate this issue?
Rollback any system updates or changes
,Enable System Restore in Windows
Disable the Windows Update service to prevent future issues
Use the Windows Update to install the latest OS version - correct answer ✔✔Use the Windows Update
to install the latest OS version
You have just completed a repair for a customer's smartphone that took you three days. The customer
complained that the repair took too long and began to question you about the steps you took to repair
the device. What should you do NEXT?
Listen to the customer's complaints with concern and then post about the encounter on Facebook
Clearly tell the customer that if they had been more careful with the device then it wouldn't have
needed to be fixed in the first place
Provide documentation of the repair to the customer and thank them for their patience
Become defensive and explain why each step was necessary to repair the device - correct answer
✔✔Provide documentation of the repair to the customer and thank them for their patience
Which command is used to create a new disk partition on a Windows system?
format
chkdsk
dd
diskpart - correct answer ✔✔diskpart
What is the minimum processor required to install Windows 10 (x64) on a device?
2 GHz dual-core processor
2 GHz single-core processor
1 GHz dual-core processor
1 GHz single-core processor - correct answer ✔✔1 GHz single-core processor
, You are troubleshooting a network connectivity issue and need to determine the packet's flow path from
your system to the remote server. Which of the following tools would best help you identify the path
between the two systems?
tracert
nbtstat
ipconfig
netstat - correct answer ✔✔tracert
Your company has just installed a brand new email server, but you determined that the server cannot
send emails to another server during your initial testing. You decide to check the firewall's ACL to see if
the server's outgoing email is being blocked. Which of the following ports should you ensure is open and
not blocked by the firewall?
22
110
143
25 - correct answer ✔✔25
Which of the following Control Panel options should a technician configure to automatically adjust the
volume of different sounds when the computer is being used to place or receive telephone calls?
Ease of Access
Programs and Features
USB selective suspend
Sound - correct answer ✔✔Sound
Which of the following tools is used to duplicate all of the files in one directory to another in the
Windows command line?
format
xcopy
What is the minimum amount of memory required to install Windows 10 (x86) on a device?
2 GB
8 GB
1 GB
4 GB - correct answer ✔✔1 GB
You run the command ipconfig on your laptop and see that you have been assigned an IP address of
169.254.0.56. Which category of IPv4 address is this?
Private
Static
Public
APIPA - correct answer ✔✔APIPA
Which of the following options in Windows 10 would create a small hibernation file saved on the storage
device before shutting down the computer so that it reduces the time to boot up when powered on?
Fast startup
USB selective suspend
Sleep mode
Lock mode - correct answer ✔✔Fast startup
Your Windows 10 workstation is currently running version 1909 and was flagged by the cybersecurity
team as a threat to the network due to its outdated operating system. Which of the following actions
should be performed to remediate this issue?
Rollback any system updates or changes
,Enable System Restore in Windows
Disable the Windows Update service to prevent future issues
Use the Windows Update to install the latest OS version - correct answer ✔✔Use the Windows Update
to install the latest OS version
You have just completed a repair for a customer's smartphone that took you three days. The customer
complained that the repair took too long and began to question you about the steps you took to repair
the device. What should you do NEXT?
Listen to the customer's complaints with concern and then post about the encounter on Facebook
Clearly tell the customer that if they had been more careful with the device then it wouldn't have
needed to be fixed in the first place
Provide documentation of the repair to the customer and thank them for their patience
Become defensive and explain why each step was necessary to repair the device - correct answer
✔✔Provide documentation of the repair to the customer and thank them for their patience
Which command is used to create a new disk partition on a Windows system?
format
chkdsk
dd
diskpart - correct answer ✔✔diskpart
What is the minimum processor required to install Windows 10 (x64) on a device?
2 GHz dual-core processor
2 GHz single-core processor
1 GHz dual-core processor
1 GHz single-core processor - correct answer ✔✔1 GHz single-core processor
, You are troubleshooting a network connectivity issue and need to determine the packet's flow path from
your system to the remote server. Which of the following tools would best help you identify the path
between the two systems?
tracert
nbtstat
ipconfig
netstat - correct answer ✔✔tracert
Your company has just installed a brand new email server, but you determined that the server cannot
send emails to another server during your initial testing. You decide to check the firewall's ACL to see if
the server's outgoing email is being blocked. Which of the following ports should you ensure is open and
not blocked by the firewall?
22
110
143
25 - correct answer ✔✔25
Which of the following Control Panel options should a technician configure to automatically adjust the
volume of different sounds when the computer is being used to place or receive telephone calls?
Ease of Access
Programs and Features
USB selective suspend
Sound - correct answer ✔✔Sound
Which of the following tools is used to duplicate all of the files in one directory to another in the
Windows command line?
format
xcopy
