Quality Management and Techniques (MNO2602)

MNO2602 Assignment 4 SEMESTER 2 2024 When analysing a process by using a control chart, what is it called when a point occurs outside one of the control limits? Select one: 1. Erratic behaviour 2. Process drift 3. Natural variation 4. Out-of-control process 5. Process run A critical part has the specifications 156.45 ± 0.3 cm. The part is manufactured from a process with a mean of 156.30 cm and a standard deviation of 0.09 cm. Determine the process capability. Select one: ...

MNO2602 ASSESSMENT 3 SEMESTER 2 2024 What will be the cumulative percentage of the two leftmost bars of a Pareto chart? Select one: 1. 45% 2. 60% 3. 40% 4. 82% 5. 59%

MNO2602 ASSESSMENT 3 SEMESTER 2 2024 Which of the following statements is correct? a) The probability of rejecting a lot of good or acceptable quality is called the producer’s risk. b) The probability of accepting a lot of acceptable quality is called the consumer’s risk. c) The AQL is the maximum percentage of nonconforming/defective components allowed. d) LTPD is the percentage of non-defective components (level of poor quality) historically experienced from a supplier. e) An OC curv...

MNO2602 ASSIGNMENT 2 SEMESTER 2 2024 Calculate the ratio of prevention to failure costs, based on the information provided below. Which of the following statements are correct? a) The goal of nancial benchmarking is to perform nancial analysis and compare the results in an effort to assess overall competitiveness. b) In benchmarking, it is important to understand only the target rm’s key business factors. c) Business process benchmarking is based on the concept of 5w2h. It i...

MNO2602 ASSIGNMENT 2 SEMESTER 2 2024 Which of the following determinants of service quality is related to trustworthiness, believability, honesty and having the customer's best interests at heart? Select one: 1. Reliability 2. Credibility 3. Responsiveness 4. Competence 5. Courtesy

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MNO2602 ASSIGNMENT 1 SEMESTER 2 2024 Which of the following statements are correct? a) A user-based de nition of quality means that if the customer is satisfied, the product has good quality. b) Serviceability and tangibles are dimensions of service quality. c) Supply chain management grew out of the value chain. The value chain includes inbound logistics, core processes and outbound logistics. d) The trend “customer relationship management” means that marketing is directed a...

MNO2602 ASSESSMENT 1 SEMESTER 2 2024 Which of the following is one of Garvin's eight quality dimensions? Select one: 1. Conformance 2. Leadership 3. TQM 4. Cost of quality 5. Continuous improvement

All assessments in this document scored distinctions. Using it correctly guarantees distinction.

All assessments in this document scored distinctions. Using it correctly guarantees distinction.