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Customer relationship management (CRM) Exams Bundle
Customer relationship management (CRM), Exam Questions and answers
[Meer zien]Customer relationship management (CRM), Exam Questions and answers
[Meer zien]Chapter 10: Customer Relationship 
Management (CRM) Exam Questions 
and answers, rated A+ 
Organizations find they must continue to identify and develop innovative ways to _________ customer 
relationships to maintain a competitive advantage. - -add value to 
According to recent research which of...
Voorbeeld 1 van de 3 pagina's
In winkelwagenChapter 10: Customer Relationship 
Management (CRM) Exam Questions 
and answers, rated A+ 
Organizations find they must continue to identify and develop innovative ways to _________ customer 
relationships to maintain a competitive advantage. - -add value to 
According to recent research which of...
MIS - Customer Relationship 
Management & Answers/ VERIFIED/ 
Three primary enterprise systems 
1. supply chain management 
2. customer relationship management 
3. enterprise resource planning 
Customer Relationship Management (CRM) 
involves managing all aspects of a customer's relationship with ...
Voorbeeld 2 van de 9 pagina's
In winkelwagenMIS - Customer Relationship 
Management & Answers/ VERIFIED/ 
Three primary enterprise systems 
1. supply chain management 
2. customer relationship management 
3. enterprise resource planning 
Customer Relationship Management (CRM) 
involves managing all aspects of a customer's relationship with ...
Customer Relationship Management. 
Exam Review Questions and answers, 
rated A+ 
Customer Relationship Management (CRM) - --transformation of people, processes and technology 
needed to become a customer driven organization 
-philosophy: putting customer first 
-method to enhance experience of in...
Voorbeeld 2 van de 8 pagina's
In winkelwagenCustomer Relationship Management. 
Exam Review Questions and answers, 
rated A+ 
Customer Relationship Management (CRM) - --transformation of people, processes and technology 
needed to become a customer driven organization 
-philosophy: putting customer first 
-method to enhance experience of in...
CRM Exam Review Questions and 
answers. VERIFIED 
o Provides customer-facing employees with a single complete view of every customer at every touch 
point 
o Provides customers with a single complete company view 
o Integrates and automates many customer processes 
o Creates an IT framework of Web...
Voorbeeld 1 van de 4 pagina's
In winkelwagenCRM Exam Review Questions and 
answers. VERIFIED 
o Provides customer-facing employees with a single complete view of every customer at every touch 
point 
o Provides customers with a single complete company view 
o Integrates and automates many customer processes 
o Creates an IT framework of Web...
Customer Relationship Management 
Exam 1, Questions and answers/ 
What does CRM allow companies to do? - --Respond directly to customer requests 
-provide an interactive customized experience 
-Reduce Service Cost 
-Focus on customers who can deliver long term profits 
CRM allows companies to cho...
Voorbeeld 2 van de 12 pagina's
In winkelwagenCustomer Relationship Management 
Exam 1, Questions and answers/ 
What does CRM allow companies to do? - --Respond directly to customer requests 
-provide an interactive customized experience 
-Reduce Service Cost 
-Focus on customers who can deliver long term profits 
CRM allows companies to cho...
10.1 Customer relationship management 
(CRM), Exam Questions and answers/ 
LO 10.1 Describe customer relationship management (CRM) and its role in supporting business 
operations. - -Customer relationship management (CRM) a means of managing all aspects of a 
customer's relationship with an orga...
Voorbeeld 1 van de 3 pagina's
In winkelwagen10.1 Customer relationship management 
(CRM), Exam Questions and answers/ 
LO 10.1 Describe customer relationship management (CRM) and its role in supporting business 
operations. - -Customer relationship management (CRM) a means of managing all aspects of a 
customer's relationship with an orga...
CRM Exam Questions and answers/ 
Rated/ 
Organizations use customer relationship management (CRM) systems to assist in - -the 
management of the critical relationships they have developed with their customers 
CRM Systems - -These systems assist organizations to synchronize business operating unit...
Voorbeeld 2 van de 12 pagina's
In winkelwagenCRM Exam Questions and answers/ 
Rated/ 
Organizations use customer relationship management (CRM) systems to assist in - -the 
management of the critical relationships they have developed with their customers 
CRM Systems - -These systems assist organizations to synchronize business operating unit...
Introduction to CRM, Exam Review 
Questions and answers/ 
MDM- "Use Tech to Work Smarter, Not Harder" - -some distributors aren't using technology b/c it's 
expensive & risky. when beginning to use technology, start small 
What's your competitive edge as a distributor? - -people, products, se...
Voorbeeld 1 van de 2 pagina's
In winkelwagenIntroduction to CRM, Exam Review 
Questions and answers/ 
MDM- "Use Tech to Work Smarter, Not Harder" - -some distributors aren't using technology b/c it's 
expensive & risky. when beginning to use technology, start small 
What's your competitive edge as a distributor? - -people, products, se...
Module 5: Customer Relationship 
Management, Exam Questions & 
Answers/ Graded A+/ 
B2B Sales - -Sales to another company that consumes the product or services as part of operating 
the business or uses the product in the assembly of the final product it sells to consumers 
Customer relationship ...
Voorbeeld 2 van de 14 pagina's
In winkelwagenModule 5: Customer Relationship 
Management, Exam Questions & 
Answers/ Graded A+/ 
B2B Sales - -Sales to another company that consumes the product or services as part of operating 
the business or uses the product in the assembly of the final product it sells to consumers 
Customer relationship ...
Module 5 Customer Relationship 
Management; exam Questions and 
answers. VERIFIED/ 
What is customer relationship management (CRM)? - -Using processes implemented by a company 
that enhance customer interaction 
What is the purpose of customer relationship management (CRM) software? - -Supporting...
Voorbeeld 1 van de 4 pagina's
In winkelwagenModule 5 Customer Relationship 
Management; exam Questions and 
answers. VERIFIED/ 
What is customer relationship management (CRM)? - -Using processes implemented by a company 
that enhance customer interaction 
What is the purpose of customer relationship management (CRM) software? - -Supporting...
Customer Relationship Management 
Modules 1 and 2 Questions and 
answers, rated A+ 
Most agree a comprehensive CRM program should include the following technology components: - 
-Analytical tools 
A variety of channels that consumers use to interact and transact with an organization include: - - 
...
Voorbeeld 1 van de 3 pagina's
In winkelwagenCustomer Relationship Management 
Modules 1 and 2 Questions and 
answers, rated A+ 
Most agree a comprehensive CRM program should include the following technology components: - 
-Analytical tools 
A variety of channels that consumers use to interact and transact with an organization include: - - 
...
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