Strategy Consulting Summary 2022
L=lecture
C=chapter(Bulletproof Problem Solving)
A=article
L1-structured Problem Diagnosis 1(C1&4)
● Relevance of the problem solving method
● What do we mean with Problem Solving? :
● “Problem solving is decision making where there is complexity and uncertainty that
rules out obvious answers and where there are consequences that make the work to
get good answers worth it.
● managerial skills evolution
● 70s and 80s : strategy development
● 90s: execution,
● new era: complex problem solving and critical thinking skills—what is called mental
muscle
● machine muscle: Problem solving will increasingly utilize advances in machine
learning to predict patterns in consumer behavior, disease, credit risk, and other
complex phenomena
● mental muscle and machine muscle have to work together
● The intersection of nonroutine tasks and cognitive ability is the heartland of
complex problem solving
● Pitfalls and common mistakes in problem solving
● 1. Weak problem statements
● should be SMART (specific, measurable, actionable, relevant, and time frame)
, ● lack specificity, clarity around decision‐maker criteria and constraints
● 2. Asserting the answer (Availability Bias!)
● often based on experience or analogy (“I've seen this before”); drawing only on
facts at hand
● 3. Failure to disaggregate the problem (Issue Trees)
● 4. Neglecting the team structure and norms
● (C4-Great Team Processes for Workplanning and Analysis) ----best teams have :
● 1. Team Structure and Leadership: excellent lead; relatively flat structures
● 2. Team Norms: good processes and norms; hypothesis driven and end‐
product oriented
● 3. explicit approaches to avoiding bias and error:type 1 and type 2 thinking
patterns,Type 1 thinking is automatic and intuitive;should use conscious
logic of type 2 considered, rational thinking
● 5. Missing structured workplan
● 6. Incomplete analytical tool set
● 7. Failing to link conclusions with a storyline for action
● how to synthesize and communicate complex concepts to diverse audiences.
● 8. Treating the problem solving process as one off rather than an iterative one
● The Bulletproof Problem Solving Cycle
● McKinsey The 7-Step problem solving process
● The logic or issue trees(pitfall 3)
● Prepare for an avalanche of trees:To visualize and disaggregate problems
● The Logic or Issue Trees
, ● 1. Hypothesis, Decision, Inductive, Deductive, Lever (Trees)
● 2. Provide a clear visual presentation of the problem
● 3. Holistic: everything relevant is captured
● 4. Lead to hypothesis to be tested
● types of issue/logic tree
● 1. Decision Tree
● 2. Hypothesis Tree
, ● 3. factor/level/component
● 4. inductive logic tree
● 5. deductive logic tree
● Combination of Brainstorm, Decision Tree, Weighting
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper WendyTse. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €4,48. Je zit daarna nergens aan vast.