100% tevredenheidsgarantie Direct beschikbaar na betaling Zowel online als in PDF Je zit nergens aan vast
logo-home
MARKETING FOR E&BE | Summary (RUG) €6,48   In winkelwagen

Samenvatting

MARKETING FOR E&BE | Summary (RUG)

 18 keer bekeken  3 keer verkocht

Summary of chapters 1-3, 5-12, 14-16, 18 & 19 from Principles of Marketing by Kotler & Armstrong. Covers all material needed for the final exam of the course Marketing for E&BE in the programme Economics & Business Economics at the University of Groningen.

Voorbeeld 4 van de 45  pagina's

  • Nee
  • Ch 1-3, 5-12, 14-16, 18 & 19
  • 12 juni 2023
  • 45
  • 2022/2023
  • Samenvatting
book image

Titel boek:

Auteur(s):

  • Uitgave:
  • ISBN:
  • Druk:
Alle documenten voor dit vak (1)
avatar-seller
marcellaschrijver
Marketing for E&BE
(University of Groningen)
Summary 2022-2023
Stuvia: marcellaschrijver




Ch 1, 2, 3. Introduction into Marketing & the External Environment .................................................. 2
Ch 5, 6. Consumer Markets & Consumer Buyer Behavior .................................................................... 8
Ch 7, 18. Marketing Strategy ............................................................................................................... 12
Ch 8, 9. Marketing Mix: Product .......................................................................................................... 17
Ch 10, 11, 12. Marketing Mix: Price and Place .................................................................................... 25
Ch 14, 15, 16. Marketing Mix: Promotion ........................................................................................... 33
Ch 19. International Marketing............................................................................................................ 40

,Ch 1, 2, 3. Introduction into Marketing & the External Environment
Marketing
Engaging customers by creating value for them and building strong relationships with them in order
to capture value from them in return

Marketing process




Needs
Felt deprivation
- Physical: food, clothing, warmth, safety
- Social: belonging, affection
- Individual: knowledge, self-expression

Wants
Desires shaped by culture and personality that will satisfy needs
Need: food
- American: Big Mac, fries, soft drink
- Papua New Guinean: taro, rice, yams, pork

Demands
Wants backed by buying power

Market
Set of actual and potential buyers of a market offering (product, service, information or experience
offered to satisfy needs or wants)

Marketing myopia
Focus on the product itself (existing want) rather than its benefits and experiences (underlying need)

Modern marketing system




Marketing management
Choosing target markets (what customers will we serve?) and building profitable relationships with
them (what is our value proposition?)

,Marketing strategies
Logic by which the company hopes to create customer value and achieve profitable customer
relationships




Production concept
Consumers will favor products that are available and highly affordable

Product concept
Consumers will favor products that offer the most quality, performance, and innovative
features. Focus on making continuous product improvements

Selling concept
Consumers will not buy enough of the firm’s products unless it undertakes a large scale
selling and promotion effort. Focus on selling what the company makes rather than what the
market wants




Marketing concept
Knowing the needs and wants of the target markets and delivering desired satisfactions
better than competitors do. Focus on customers and value

Societal concept
Considering consumers’ short-run wants, the company’s requirements and the long-run
interests and well-being of consumers and society

Product vs market orientation
Impacts who you see as competitors an thus how you should market

, Integrated marketing program
Comprehensive plan that communicates and delivers intended value to customers

Customer relationship management
Building and maintaining profitable customer relationships by delivering superior customer value
and satisfaction

Creating value for customers

Customer satisfaction
Match between expected and perceived value. Dissatisfaction, satisfaction or delight

Customer-expected value
Before purchase. Expectation of benefits and costs compared to competition

Customer-perceived value
After purchase. Difference between costs and total customer perceived benefits

Customer-engagement
Making the brand a meaningful part of consumers’ conversations and lives by fostering
direct and continuous customer involvement in shaping brand conversations, experiences,
and community

Consumer-generated marketing
Brand exchanges created by consumers themselves—both invited and uninvited—by
which consumers are playing an increasing role in shaping their own brand experiences
and those of other consumers

Partner relationship management
Working closely with partners in other company departments and outside the company to
jointly bring greater value to customers

Customer equity
Total combined customer lifetime values of all the company’s current and potential customers

Customer relationship groups

Voordelen van het kopen van samenvattingen bij Stuvia op een rij:

Verzekerd van kwaliteit door reviews

Verzekerd van kwaliteit door reviews

Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!

Snel en makkelijk kopen

Snel en makkelijk kopen

Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.

Focus op de essentie

Focus op de essentie

Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper marcellaschrijver. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor €6,48. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 83662 samenvattingen verkocht

Opgericht in 2010, al 14 jaar dé plek om samenvattingen te kopen

Start met verkopen
€6,48  3x  verkocht
  • (0)
  Kopen