ARE 112 FINAL COMPLETE TEST WITH
CORRECT ANSWERS
Optimizing and satisficing - CORRECT ANSWER-
organizations exist to achieve a goal by either optimizing or
satisfying
MECE
a. Mutually exclusive:
b. Collectively exhaustive: - CORRECT ANSWER-1. Mutually
exclusive: Is each issue a separ...
Optimizing and satisficing - CORRECT ANSWER--
organizations exist to achieve a goal by either optimizing or
satisfying
MECE
a. Mutually exclusive:
b. Collectively exhaustive: - CORRECT ANSWER-1. Mutually
exclusive: Is each issue a separate and distinct issue?
2. Collectively exhaustive: Does every aspect of the problem
come under one, and only one, of the issues
3. One reason this is done is to guard against making an early
selection of solutions before all the facts are known.
Classical management
a. Scientific management
b. Bureaucracy
c. Administration - CORRECT ANSWER-a. Scientific
management
-Frederick Taylor
-"Taylorism"
-design jobs with standards leading to efficiency
-select workers to fit the job description
-train workers to follow the design
-support workers by planning their work
,b. Bureaucracy
-Max Weber
-bureaucracy with logic, order,and legitimate authority
-not an organization based on social standing
--division of labor
--hierarchy of authority
--formal rules
--impersonality
--promotion on merit
c. Administration
-Henri Fayol
-administration of the firm leads to the "A" in MBA and more
recently to "management"
--planning
--organizing
--command
--coordination
--control
--unity of command (no one has more than one boss)
Behavioral school of management - CORRECT ANSWER-
Behavioral approach: an attempt to increase production by
understanding people as it is easier to change the organization
than to change the people - different than the Taylor approach.
Anthony's management hierarchy and the
four layers - CORRECT ANSWER--strategic planning --
executives
-management control -- managers
-operational control -- supervisors
-organizational members -- workers
Maslow and his theory of human needs - CORRECT
ANSWER-a. Physiological needs: food, water, physical well
being
b. Safety needs: shelter, protection, stability
, c. Social needs: love, affection, belongingness
d. Esteem needs: respect, prestige, mastery
e. Self-actualization needs: self-fulfillment, growth
f. So people have deficits in these needs and they work to
satisfy these needs in the hierarchy from physiological needs
up to self-actualization needs.
Theory X and Theory Y - CORRECT ANSWER-a. X: assumes
people do not like to work and want to be led （classical
school）
b. Y: assumes people are willing to work and can be creative
(behavioral school)
c. If a manager holds to one or the other approaches - X or Y -
then a self-fulfilling prophecy can occur: people will do what the
boss wants them to do
Management Sciences Approach - CORRECT ANSWER-the
application of quantitative tools and applied mathematics to
management issues
Terms from the organizational diagram in the first set of notes: -
CORRECT ANSWER-a. The Buy-Side
b. The Sell-Side
c. Structure
d. Systems
e. Tasks
f. People
g. External fit
h. Internal fit
Driving forces for transformational change: - CORRECT
ANSWER-a. Globalization
b. Rapid change in technology
c. Changes on consumer demands
d. Changes in supply of raw materials
e. Shifts in asymmetric or symmetric information
f. Competition
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