ARE 112 FINAL EXAM QUESTIONS
AND ANSWERS
Internal and external analysis is found in:
a. BCG Growth-Share Matrix
b. MECE
c. Balance Scorecard
d. ERP and CRM analysis
e. SWOT - CORRECT ANSWER-e. SWOT
One the ways (term(s) or word(s) Mintzberg described the
world of a manager was (we...
a. BCG Growth-Share Matrix
b. MECE
c. Balance Scorecard
d. ERP and CRM analysis
e. SWOT - CORRECT ANSWER-e. SWOT
One the ways (term(s) or word(s) Mintzberg described the
world of a manager was (were):
a. linear
b. two of the answers are correct
c. all three answers are correct
d. typology
e. myths - CORRECT ANSWER-b. two of the answers are
correct -- typology and myths
One of the barriers to successful emotional intelligence
discussed in class was:
a. increased amounts and complexity of information
b. lack of strategic thinking
c. unawareness that emotional intelligence can be measured
,d. the encoding/decoding approach - CORRECT ANSWER-a.
increased amounts and complexity of information
In the article "What Leaders Really Do" the tasks of planning
and organizing:
a. is the environment of the leader
b. is the one the author states is shared by the managers and
leaders
c. is the environment of the manager
d. these tasks are not from the article "What Leaders Really
Do" but from the article "What Makes a Leader". - CORRECT
ANSWER-c. is the environment of the manager
The idea of EI is from:
a. two of the answers are correct
b. the reading we had in class from Bain
c. the "What Makes a Leader" article
d. the Mitzberg reading
e. the "What Leaders Really Do" article - CORRECT ANSWER-
c. the "What Makes a Leader" article
In a "functional conflict"
a. all four answers are attributes of the functional conflict
b. the disagreement is primarily about responsibilities
c. compromise is the best solution
d. the result should be to move the process forward
e. the conflict can be broken down in the costs and benefits -
CORRECT ANSWER-d. the result should be to move the
process forward
The example of the "innovation model" from class was:
a. the cupholder
b. the high school basketball team
,c. the postit product
d. the usb drive
e. the new instant coffee - CORRECT ANSWER-c. the postit
product
The Maxwell video from class discussed the:
a. the pitfalls or errors of leadership
b. path to leadership
c. the process of going from manager to leader
d. the impediments to being a leader
e. the five levels of leadership - CORRECT ANSWER-e. the
five levels of leadership
In the article "What Leaders Really Do" the author states that
managers:
a. cope with change
b. cope with complexity
c. cope with both change and complexity
d. cope with either complexity or cope with change depending if
they "face the customer or not." - CORRECT ANSWER-b. cope
with complexity
What organizations can do was discussed in class. Which of
the following was not one of the characteristic included in that
section of class?
a. Coordinate producing and distributing goods on a global
scale
b. Organize and harness the ingenuity people
c. Respond to commercial and social environments
d. Acquire, marshal, and allocate resources
e. Promote leadership within the organization - CORRECT
ANSWER-e. Promote leadership within the organization
, When Lou told the people at IBM that we was not a "technology
guy" he was exhibiting the EI of ______________
a. Self-awareness
b. Empathy
c. Self-regulation
d. Social Skills
e. Motivation - CORRECT ANSWER-a. Self-awareness
In one of the HBR articles ("What Leaders Really Do"), the
author discounted the importance of ___________________
for leadership to be effective.
a. return on investment and net income
b. long-term planning
c. growth in market share
d. diversification
e. Two of the answers are correct - CORRECT ANSWER-b.
long-term planning
Considering the three schools of management from the class,
we said they should be viewed as:
a. opposing but not conflicting
b. as layers
c. reinforcing
d. a triangle
e. merging - CORRECT ANSWER-b. as layers
In the early part of the Starbucks book the author makes a point
that they were not following a 4-P's model when they added
additional products of:
a. entertainment like books and CD's
b. clothing like t-shirts and hats
c. wine and beer
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