Weer een uitgebreide samenvatting. Dit keer van het studieboek: Management Control Systems. Alle begrippen worden uitgebreid beschreven zodat de theorie goed toegepast kan worden tijdens het tentamen.
Succes!
Inhoud
H1. Management control. ....................................................................................................................... 5
1.1. Management and control. .......................................................................................................... 5
1.1.1. Objective setting. .................................................................................................................. 5
1.1.2. Strategy formulation. ........................................................................................................... 5
1.2.3. Management control versus strategic control. ................................................................... 5
1.1.4. Behavioral emphasis. ............................................................................................................ 6
1.2. Causes of management control problems. .................................................................................. 6
1.2.1. Lack of direction. ................................................................................................................... 6
1.2.2. Motivational problems.......................................................................................................... 6
1.2.3. Personal limitations. ............................................................................................................. 6
1.3. Characteristics of good management control. ........................................................................... 6
1.4. Control problem avoidance. ........................................................................................................ 7
1.4.1. Activity elimination. .............................................................................................................. 7
1.4.2. Automation. .......................................................................................................................... 7
1.4.3. Centralization. ...................................................................................................................... 7
1.4.4. Risk sharing. .......................................................................................................................... 7
1.5. Control alternatives. ........................................................................................................................ 7
H2. Results controls. ............................................................................................................................... 8
2.2. Prevalence of results controls...................................................................................................... 8
2.3. Results controls and the control problems. ................................................................................. 8
2.4. Elements of results controls. ....................................................................................................... 8
2.5. Conditions determining the effectiveness of results controls. .................................................... 9
2.5.1. Knowledge of desired results................................................................................................ 9
2.5.2. Ability to influence desired results (controllability).............................................................. 9
2.5.3 Ability to measure controllable results effectively. ............................................................... 9
2.5.4 Precision. .............................................................................................................................. 10
2.5.5. Objectivity. .......................................................................................................................... 10
2.5.6. Timeliness. .......................................................................................................................... 10
2.5.7. Understandability. .............................................................................................................. 10
2.5.8. Cost efficiency. .................................................................................................................... 10
H3. Action, Personnel and cultural controls. ........................................................................................ 10
3.1. Action Controls........................................................................................................................... 10
3.1.1. Behavioral constraints. ....................................................................................................... 10
3.1.2. Preaction reviews. ............................................................................................................... 11
, 3.1.3. Action accountability. ......................................................................................................... 11
3.1.4. Redundancy. ....................................................................................................................... 11
3.2. Action controls and the control problems. ................................................................................ 11
3.3. Prevention versus detection. ..................................................................................................... 12
3.4. Conditions determining the effectiveness of action controls.................................................... 12
3.4.1. Knowledge of desired action. ............................................................................................. 12
3.4.2. Ability to ensure that desired actions are taken. ................................................................ 12
3.5. Personnel actions. ...................................................................................................................... 12
3.5.1. Selection and placement..................................................................................................... 12
3.5.2 Training. ............................................................................................................................... 12
3.5.3. Job design and provision of necessary resources. .............................................................. 13
3.6. Cultural controls. ....................................................................................................................... 13
3.6.1. Codes of conduct. ............................................................................................................... 13
3.6.2. Group rewards. ................................................................................................................... 13
3.6.3. Other approaches to shape organizational culture. ........................................................... 13
3.6.4. Intraorganizational transfers. ............................................................................................. 13
3.7. Personnel/cultural controls and the control problems. ............................................................ 14
3.8. Effectiveness of personnel/cultural problems. .......................................................................... 14
H4. Control system tightness. ............................................................................................................... 14
4.1. Tight results control. .................................................................................................................. 14
4.1.1. Definition of desired results................................................................................................ 14
4.1.2. Congruence (overeenstemming). ....................................................................................... 14
4.1.3. Specificity. ........................................................................................................................... 14
4.1.4. Communication and internalization. ................................................................................. 14
4.1.5. Completeness...................................................................................................................... 15
4.1.6. Performance management. ................................................................................................ 15
4.1.7. Incentives. ........................................................................................................................... 15
4.2. Tight actions control. ................................................................................................................. 15
4.2.1. behavioral constraints......................................................................................................... 15
4.2.2. Preaction reviews. ............................................................................................................... 15
4.2.3. Action accountability. ......................................................................................................... 15
4.2.4. Action tracking. ................................................................................................................... 15
4.2.5. Action reinforcement. ......................................................................................................... 15
4.2.6. Tight personnel / cultural problems. ................................................................................. 15
H5. Control system costs. ..................................................................................................................... 16
5.1. Direct costs................................................................................................................................. 16
, 5.1.2. Indirect costs. ...................................................................................................................... 16
5.2. Operating delays. ...................................................................................................................... 17
5.2.1. Negative attitudes produces by result controls. ................................................................. 17
5.2.2. Negative attitudes produced by action controls. ............................................................... 17
H6. Designing and evaluating management control systems. .............................................................. 17
6.1. What is desired? And what is likely to happen? ........................................................................ 17
6.2. Choice of controls. ..................................................................................................................... 18
6.3. Personnel / cultural controls as an initial consideration. ........................................................ 18
6.4. Advantages and disadvantages of action controls. ................................................................. 18
6.5. Advantages and disadvantages of result controls. .................................................................... 18
6.6. Choice of control tightness. ....................................................................................................... 19
6.7. Simultaneous tight-loose controls. ............................................................................................ 19
6.8. Adapting to change. ................................................................................................................... 19
6.9. Keeping behavioral focus. .......................................................................................................... 19
6.10. Maintaining good control. ....................................................................................................... 19
H7. Financial responsibility centers. ..................................................................................................... 19
7.1. Advantages of financial results control systems. ....................................................................... 20
7.1.1. Profit centers....................................................................................................................... 20
7.1.2. Revenue centers. ................................................................................................................ 20
7.1.3. Cost centers. ....................................................................................................................... 20
7.1.4. Variations. ........................................................................................................................... 20
7.2. Choice of financial responsibility centers. ................................................................................. 21
7.3. The transfer pricing problem. .................................................................................................... 21
7.3.1 Purposes of transfer pricing. ................................................................................................ 21
7.3.2. Transfer pricing alternatives. .............................................................................................. 21
7.3.3. Market based transfer prices. ............................................................................................. 21
7.3.4. Marginal cost transfer pricing. ............................................................................................ 21
7.4. Transfer pricing. ......................................................................................................................... 21
7.5. Variations. ................................................................................................................................. 21
H8. Planning and budgeting. ................................................................................................................. 22
8.1. Purposes of planning and budgeting. ........................................................................................ 22
8.2. Planning cycles. ......................................................................................................................... 22
8.3. Target setting. ........................................................................................................................... 23
8.3.1. Types of financial performance targets. ............................................................................. 23
8.4. Fixed vs. flexible targets. ............................................................................................................ 23
8.4.1. Internal vs. external targets. ............................................................................................... 23
Voordelen van het kopen van samenvattingen bij Stuvia op een rij:
Verzekerd van kwaliteit door reviews
Stuvia-klanten hebben meer dan 700.000 samenvattingen beoordeeld. Zo weet je zeker dat je de beste documenten koopt!
Snel en makkelijk kopen
Je betaalt supersnel en eenmalig met iDeal, creditcard of Stuvia-tegoed voor de samenvatting. Zonder lidmaatschap.
Focus op de essentie
Samenvattingen worden geschreven voor en door anderen. Daarom zijn de samenvattingen altijd betrouwbaar en actueel. Zo kom je snel tot de kern!
Veelgestelde vragen
Wat krijg ik als ik dit document koop?
Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.
Tevredenheidsgarantie: hoe werkt dat?
Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.
Van wie koop ik deze samenvatting?
Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper maikelvz. Stuvia faciliteert de betaling aan de verkoper.
Zit ik meteen vast aan een abonnement?
Nee, je koopt alleen deze samenvatting voor €5,49. Je zit daarna nergens aan vast.
