Satisfiers - Samenvattingen, Aantekeningen en Examens

History of Quality Management Late 20th Century - U.S. and European firms begin to implement Quality Management programs (1980's) - U.S. establishes the Malcolm Baldridge National Quality Award (1987) - Professional societies and publications grow at a staggering rate - Quality entered the service arena - Womak writes "The Machine that Changed the World" and coined the term "lean" - Motorola introduces Six Sigma / DMAIC (1990) - General Electric widely applies Six Sigma (1995) - Le...

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Customer Value Hierarchy - ANSWER - discovery technique that's based on Kano Model - x axis = customer value, y axis = effort/cost 1) wow/differentiators (⬆ value/⬇ effort) 2) want to have/satisfiers ( value/ effort 3) table stakes/got to have (⬇ value/⬆ effort) - Categorize as deficient, meets or exceeds - Categorize relationship quality as weak, moderate, strong, very strong = "diagnosing relationship quality" Relationship Value Mapping - ANSWER - Planning technique - Asses...

Motivating the act of giving employees reasons or incentives to work to achieve organizational objectives. Motivation the process of activating behavior, sustaining it, and directing it toward a particular goal. 1. Activating 2. Sustaining 3. Directing three stages of motivation 1. Willingness to do a job 2. Self-confidence in carrying out a task 3. Needs satisfaction Factors contributing to motivation. 1. Maslow's need hierarchy theory 2. Herzberg's two-fa...

NUR4040: Leadership in Nursing FINAL Exam Questions and Answers What is employee behavior best reinforced by? A) Praise from supervisor B) increase in their pay C) a personally valued reward D) threat of punishment - Ans:-C) A personally valued reward What motivational theorist Victor Vroom state? A) Personal motivators could be separated from job satisfiers B) People are motivated by three basic needs: achievement, affiliation, and power C) A manager's assumptions about workers dir...

4 groups of cost of poor quality (COPQ) preventive cost; appraisal cost; internal failure cost; external failure cost COPQ in production process 1. materials and supplies 2. labor 3. time 4. logistics 5. returns and warranty claims 6. employee morale 10 steps of Define phase of SS's DMAIC 1. develop financial plan 2. form project team 3. develop project charter 4. collect customer data and requirements 5. define core processes of project and develop process chart 6. d...

Certified Quality Improvement Associate Exam Questions With 100% Correct Answers Noriaki Kano's Model Three Levels of Quality - answerExpected Desired Excited Expected Quality - answerAlso known as "dissatisfiers," this level describes what customers say they want. This level is expected and does not increase satisfaction if present. Example of Expected Quality - answerA basic hotel room that is clean, and is appropriately supplied with bathroom essentials and working appliance...

360 degree appraisal - Correct Answer A performance appraisal by peers, subordinates, superiors, and sometimes clients who are in a position to evaluate a manager's performance. Absenteeism - Correct Answer the failure to show up for work Advantages of off the job training - Correct Answer -fully qualified, expert trainers. -no distracitons from daily tasks. Advantages of on the job training - Correct Answer -familiar working environment. -training to approved employer standards....

BRMP EXAM TEST (QUESTIONS AND ANSWERS)2023/2024 House of BRM - 4 pillars (core disciplines) - CORRECT ANSWER-1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - CORRECT ANSWER-Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - CORRECT ANSWER-1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role ...

CAPM Practice Test Hard 77 Questions with Verified Answers The process of establishing clear and achievable objectives, measuring their achievement, and adjusting performance in accordance with the results of the measurement is called: - CORRECT ANSWER management by objectives During the full life cycle of the project, a plot of the project's expected expenditures will usually follow a characteristic S curve. This indicates that: - CORRECT ANSWER The bulk of the project budget will be spe...