New service development - Samenvattingen en Aantekeningen

This is an extended summary of all lectures for the course Service Innovation Management (1ZM55). The new name of this course is Servitization and Customer Experience. This 55-page document summarizes the essence of all topics covered in the course (as far as I could imagine when writing it). It includes as many images & visualizations as possible to clarify the concepts as much as possible, and make them easy to understand.

Artikelen van het vak SHRM: - Peccei, R. & van de Voorde, K. (2014). HRM and performance. In: Encyclopaedia of Human Resource Management. Guest, D. & Needle, D. (Eds). Chichester: Wiley-Blackwell.1 - Jiang, K., Lepak, D., Hu, J. & Baer, J. (2012). How does human resource management influence organizational outcomes? A meta-analytic investigation of mediating mechanisms. Academy of Management Journal, 55: 1264–1294. • Liao, H., Toya, K., Lepak, D. P. & Hong, ...

ENGLISH SUMMARY FOR MBA PROGRAM at KUL Prof.: Teirlinck Peter Textbook: Innovation Management and New Product Development (3423), Paul Trott This document contains a summary of the course content + class notes Course content: Part 1: INNOVATION MANAGEMENT - Innovation management: introduction and national systems of innovation and entrepreneurship - Managing innovation within firms, including market adoption and technology diffusion and operations and process innovation - Managing in...

Test Bank for Medical Surgical Nursing 7th Edition by Linton Chapter 01: Aspects of Medical-Surgical Nursing Linton: Medical-Surgical Nursing, 7th Edition MULTIPLE CHOICE 1. What provides direction for individualized care and assures the delivery of accurate, safe care through a definitive pathway that promotes the client’s and the support persons’ progress toward positive outcomes? a. Physician’s orders b. Progress notes c. Nursing care plan d. Client health history ANS: C The...

Summary of the following articles: • Tripsas, Mary (1997) Unraveling the process of creative destruction: complementary assets and incumbent survival in the typesetter industry, Strategic Management Journal, 18, 119-142.  Hillebrand, Bas, Ron G.M. Kemp, and Edwin J. Nijssen (2011) Customer orientation and future market focus in NSD, Journal of Service Management, 22(1), 67-84. • Workman Jr, John P. (1993) Marketing’s limited role in new product development in one computer systems fir...

Chapter 1 Defining Marketing for the New Realities 1) Which of the following statements about marketing is TRUE? A) It is of little importance when products are standardized. B) It can help create jobs in the economy by increasing demand for goods and services. C) It helps to build a loyal customer base but has no impact on a firm's intangible assets. D) It is not needed in an Internet-fueled environment. E) It is seldom used by nonprofit organizations. Answer: B Diff: 1 LO: 1.1: Why is...

Exam (elaborations) TEST BANK FOR Management for Cost Accounting 5th E 1–13. (20 min.) Cost data for managerial purposes. a. Differential costs are costs that would change; that is, the materials costs in this situation. Other costs would presumably not be affected by the change in materials. Other issues include the quality and availability of the new materials. Differential costs next year are $.90 (= $6.00 – $5.10) calculated as follows: Cost Old Materials New Materials Next year...

Exam (elaborations) TEST BANK FOR OPERATIONS MANAGEMENT 8th Edition By Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production func...

Uitgebreide en volledige samenvatting van chapter 14 Supply Chain Integration Operations Management (twelfth edition) Processes and Supply Chains

Exam (elaborations) TEST BANK FOR Maternity & Women’s Health Care 11tth Following the agency’s policies and procedures manual is always best when seeking information on correct client procedures. These policies should reflect the current standards of care and the individual state’s guidelines. Each nurse is responsible for his or her own practice. Relying on another nurse may not always be a safe practice. Each nurse is obligated to follow the standards of care for safe client car...