Question 1 (10 marks)
‘The Netcare Group invests in growing and continually improving their capabilities and
capacity.’ Make a judgement with regards to the absorptive capacity of Netcare.
In your answer, you need to explain the meaning of absorptive capacity and apply the
dimensions thereof to Netcare’s systems and processes. (10 marks, of which 2 marks will be
awarded to the explanation of absorptive capacity, and 8 marks to the application of the
dimensions thereof to Netcare’s systems and processes.
PLEASE NOTE, you need to explain each dimension first and then apply it to Netcare.
Question 2 (12 marks)
Netcare’s vision is to develop and implement medical solutions to provide quality healthcare
by inspiring their people, encouraging innovation and optimising their operations to deliver
value for all stakeholders; strive for consistent and excellent patient care delivered by people
who are passionate about the sanctity of life, personal respect and dignity; grow their
investments in people, infrastructure technology and develop lasting relationships with
healthcare professionals; and be a leading corporate citizen, proud of their heritage and
what they contribute to society.
Draw a strategic map for Netcare by specifying strategic objectives for each element of the
Balanced Scorecard developed by Kaplan and Norton. (12 marks, of which 1 mark will be
awarded to each element of the Balanced Scorecard and 2 marks for the two strategic
objectives for Netcare specified for each element.
PLEASE NOTE: you may present the strategic map as a table in your answer)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LIBRARYpro. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R50,07. You're not tied to anything after your purchase.
