HELP DESK
HELP DESK
Alle 4 resultaten
Sorteer op
-
Help Desk Midterm Questions and Solutions | Grade A+
- Tentamen (uitwerkingen) • 78 pagina's • 2024
-
Ook in voordeelbundel
-
- €16,96
- + meer info
What service can be installed to replace the Indexing Service in Windows Server 2016 to 
provide faster file searching? 
️: Windows Search Service 
What is a domain, and how does it affect computers and users that are members of the 
domain? 
️: A domain is a grouping of network objects, such as computers, servers, and user 
accounts, that provides for centralized management. Computers and users in a domain can be 
managed to determine what resources they can access, such as printers and...
-
Help desk Questions and Solutions | Grade A+
- Tentamen (uitwerkingen) • 37 pagina's • 2024
-
Ook in voordeelbundel
-
- €14,52
- + meer info
Structured grades for assigning an issue in a help desk system is most often referred to as a: 
a. tier 
b. level 
c. rank 
d. grade 
️: b. level 
When a resolution is found to a new issue, which one of following is advised? 
a. issue a company directive related to the problem 
b. add Knowledge Base description of the issue and its resolution 
c. e-mail all Help Desk personnel as to resolution 
d. keep it to yourself no one likes a 'know it all' 
️: b. add Knowledge Base description of the...
-
Help Desk Questions and Solutions | Grade A+
- Tentamen (uitwerkingen) • 32 pagina's • 2024
-
Ook in voordeelbundel
-
- €13,87
- + meer info
To raise an incident from one level to another is known as: 
a. triumvirate 
b. deliberate 
c. negotiate 
d. escalate 
️: D 
This sends calls to another agent queue when one queue is long or calls have been in a 
queue longer than a pre-defined time period. 
a. overflow routing 
b. queue timing 
c. call accounting 
d. skill set distribution 
️: A 
To recognize learning as the labor of the Information Age refers to: 
a. synthesizing work and outcome 
b. remaining stagnant in the Information A...
-
Help Desk 1 Questions and Solutions | Grade A+
- Tentamen (uitwerkingen) • 6 pagina's • 2024
-
Ook in voordeelbundel
-
- €9,74
- + meer info
cloud computing 
️: infrastructure in which powerful servers store and process information remotely, 
delivering information, communications tools, and software applications on demand to local 
devices via the Internet 
end user 
️: person or group that will use a product 
backlog 
️: unfinished work or unfilled orders 
decentralized 
️: dispersed functions and powers 
knowledge worker 
️: employee whose primary function is to collect, prepare, process, and distribute 
information 
...
Terwijl je dit leest heeft een medestudent weer €4,35 verdiend
Hoe heeft hij dat gedaan? Door zijn samenvatting te verkopen op Stuvia. Probeer het zelf eens! Ontdek alles over verdienen op Stuvia