Help desk
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What service can be installed to replace the Indexing Service in Windows Server 2016 to provide faster file searching? ️: Windows Search Service What is a domain, and how does it affect computers and users that are members of the domain? ️: A domain is a grouping of network objects, such as computers, servers, and user accounts, that provides for centralized management. Computers and users in a domain can be managed to determine what resources they can access, such as printers and...
Structured grades for assigning an issue in a help desk system is most often referred to as a: a. tier b. level c. rank d. grade ️: b. level When a resolution is found to a new issue, which one of following is advised? a. issue a company directive related to the problem b. add Knowledge Base description of the issue and its resolution c. e-mail all Help Desk personnel as to resolution d. keep it to yourself no one likes a 'know it all' ️: b. add Knowledge Base description of the...
To raise an incident from one level to another is known as: a. triumvirate b. deliberate c. negotiate d. escalate ️: D This sends calls to another agent queue when one queue is long or calls have been in a queue longer than a pre-defined time period. a. overflow routing b. queue timing c. call accounting d. skill set distribution ️: A To recognize learning as the labor of the Information Age refers to: a. synthesizing work and outcome b. remaining stagnant in the Information A...
cloud computing ️: infrastructure in which powerful servers store and process information remotely, delivering information, communications tools, and software applications on demand to local devices via the Internet end user ️: person or group that will use a product backlog ️: unfinished work or unfilled orders decentralized ️: dispersed functions and powers knowledge worker ️: employee whose primary function is to collect, prepare, process, and distribute information ...