Certified Scrum Master (CSM)Exam Test Compiled Bundle 2024

CSM Exam Questions with Solutions In which stage of the Customer Lifecycle does the Success Plan get updated for the first time? a. Implement b. Adopt c. Use d. Onboard b. Adopt Which two activities support Customer Success planning?(Choose two.) a. service ticket tracking b. adopti...

CSM Exam 2

CSM Final Exam

ServiceNow Customer Service Management (CSM) Questions and Answers 100% Accurate Resolution Shaper Timeline above case record What does the blue circle represent on the Resolution Shaper? A state Change What does a ticket / line represent on the resolution shaper? Any activity othe...

CSM - Final exam

CSM TEST QUESTIONS AND ANSWERS 100% CORRECT 1. What is the #1 priority of a CSM C. Ensure no more than (2-3) customers are waiting in line by paging additional Cashiers as needed. 2. Who must train a new cashier? B. One designated employee, such as the CSM, Department head, or main cashier...

CSM Exam Dump Questions and Answers Latest Updated 2025 What should be part of the pre-engagement collateral? Customer Service Roles template In advanced work assignment, what does the overflow assignment capability do, if defined? When one support group reaches capacity the work item is a...

Chapters 9 & 10 CSM FINAL REVIEW

CSM Exam 2 Study Guide

CSM Exam Questions and Answers Latest Updated 2025 1. While working on a case, the search does not find related cases that are useful to solve the issue. What are the steps to report a knowledge gap? a) Create a community question; b) Click Create Knowledge button; c) Something else; d) Go to...

CSM Udemy Questions with Solutions Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organisations to notify customers whose services or products are impacted by an outage or issu...

CSM 2030 - Final Exam

CSM Equipment Questions and Answers 100% Verified What must CC do if they find an incorrect safety features card on an aircraft? Remove all incorrect cards and replace them, report in CLG Where is the aircraft name/model found on the safety features card? Bottom right-hand corner on front ...

CSM 125 Exam 2

CSM 2 - Multiple Answers

CSM 2025

CSM 2113 Final Review

CIS CSM QUESTIONS AND ANSWERS 100% CORRECT Agents and managers cannot create knowledge articles from Community questions. A. True B. False B. False Information about a customer's service contract is found in Knowledge. A. False B. True A. False From what places in SN can an a...

CSM interview prep Questions and Answers Correct Why Odoo? I have a passion for innovation and tech in general. I like to work for companies that have the desire to push boundaries. Odoo's values of independence, flexibility and personal growth align with my own and I would like to surround mys...

CSM EXAM 3 QUESTIONS AND ANSWERS 2025 time managment values and systems that guide decisions about activites and time use time is managed to fufill needs and goals communication multitasking, sending and receving messages e-procrastination not keeping up with email tim...

CSM 1000 QUESTIONS AND ANSWERS 2025 The Four Sectors of the Construction Industry 1. Residential - (personal, direct contact with owner) 2.Commercial - (addresses needs of commerce, trade, gov't) 3.Heavy Civil - (requires massive investments in equipment) 4. Industrial - (large size and long...

CSM 4533 Final Questions and Answers 2025 Interoperability can be attributed due to software domain problems. True Interoperability is the inability to exchange data between applications, which smooths workflows and sometimes facilitates their automation. False The "process" o...

CSM 428 Exam 1 Questions and Answers 100% Accurate What is at the heart of any approach to negotation? -interest, rights, and power -dispute: reconciling the interests of the parties, determining who is right, and determining who is more powerful. What's negotiation? the act of back-an...

CSM- Equipment Questions with Solutions What Must CC do if PAX seats are missing safety features cards ? Obtain sufficient number of cards prior to departure make entry in the CLG What must CC do if safety features cards have incorrect card or A/C type? Obtain sufficient number of correct...

CSM 420 Exam 3 Possible T-F

CSM - Fundamentals

Chapter 1 & 2 CSM Questions and Answers Graded A+ Code of Hammurabi What is the name of the stone carvings dating back to the pyramids that contained the first written regulations pertaining to construction, commonly referred to as the first known building code? housing starts By what spec...

CSM – Implementation Questions and Answers 2025 Case types Product - issues or question about an existing product Order - issue or question about an existing order custom - create and configure different types of customer service cases Plugin and role required for case types Customer S...