Applied Policy Research Notes

Introduction Listening skills are vital in high-stress environments such as policing, where accurate communication can be a matter of life and death. The events of July 2021, when South Africa faced widespread socio-political unrest, underscore the importance of effective listening. This essay examines the advantages and disadvantages of listening skills as demonstrated in the case study involving police officers during the unrest, emphasizing the impact these skills have on safety, c...

Introduction Listening skills are vital in high-stress environments such as policing, where accurate communication can be a matter of life and death. The events of July 2021, when South Africa faced widespread socio-political unrest, underscore the importance of effective listening. This essay examines the advantages and disadvantages of listening skills as demonstrated in the case study involving police officers during the unrest, emphasizing the impact these skills have on safety, c...