Class notes
operations managment
- Institution
- Cape Peninsula University Of Technology (CPUT)
notes on design of goods and services
[Show more]
Seller
Follow
Content preview
Design of Goodsand Services 5
© 2014 Pearson Education, Inc. 5-1
, Learning Objectives
When you complete this chapter you
should be able to :
1. Define product life cycle
2. Describe a product development system
3. Build a house of quality
4. Explain how time-based competition is
implemented by OM
© 2014 Pearson Education, Inc. 5-2
, Learning Objectives
When you complete this chapter you
should be able to :
5. Describe how products and services are
defined by OM
6. Describe the documents needed for
production
7. Explain how the customer participates in
the design and delivery of services
8. Apply decision trees to product issues
© 2014 Pearson Education, Inc. 5-3
, Goods and Services Selection
► Organizations exist to provide goods or
services to society
► Great products are the key to success
► Top organizations typically focus on core
products
► Customers buy satisfaction, not just a
physical good or particular service
► Fundamental to an organization's
strategy with implications throughout the
operations function
© 2014 Pearson Education, Inc. 5-4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller thamathama. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R133,00. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
73918 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy summaries for 14 years now