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ICT2641 Assignment 0153347005
Question 1
A Business analyst must be able to Investigate business systems, evaluate actions, Document the business requirements and elaborate on
the requirements. to analyze the organizational business documents, processes, systems, business model and overseeing the integration of
new technology among others. Which will help to improve the above mentioned through data analysis both Business and System analyst
deal with the processes within the organization, some effect they're distinctive of their functions. Business analysts more focused on the
business ‘s objectives and changes while system analysts focus on the creation and implementation of the requirements specified for
systems, more especially on the technical perspective.
Question 2
Communication skills- is most important as one to listen, influence, engages with both internal and external stakeholders, resolve problems
encountered, be able to distinguish between technical and business language.
Leadership skills - you develop a vision, take ownership, ensure the action of that vision is achieved to be implemented.
Problem-solving - you need a problem-solving mindset, curiosity, tenacity, analytical and open-mindedness to seek out and evaluate options.
Team working - you can work in appreciation of teams to successfully benefit identify issues and opportunities to improve teamwork in
consideration of vision, trust, commitment, accountability and so forth.
Attention to details-you must investigate the root causes of problems to define cost and requirements as well as proposing the changes
required.
Attention to detail –you are required to investigate the root cause of problems to define the cost and requirements. As well as proposing
the options and changes required without missing important information.
Question 3
The SWOT analysis technique is used as initial strategic planning to focus on internal and external approaches, SWOTs, to determine the
competitive analyses and market analyses.in which all these offers an insight needed to properly begin setting goals and objective within
the strategic plan.
Question 4
Investigate the situation - Through diagnosing the weakness of processes to provide a more detailed investigative report, the technique to
be used may be determined by the business analyst as to dependant on which suit best to find a root cause of the problem.
Consider perspective - Seeking to study the system find why problems exist, improving the situation to change the current type of reports
and list issues/problems encountered.
Analyze needs - Investigate the values, beliefs, and priorities of the key stakeholders to meet the stakeholder ‘s perspective.
Evaluate options – To identify the opportunities for business change by analyzing these differences to do a gap analysis
Define requirement - Is to collect together the range of potential changes into packages of improvement actions to shortlist business options
Deliver changes - To produce business requirements document setting out the business requirements for the new business system to select
an option for the revised business system.
Question 5
The benefit is that users are involved in the development, get a better understanding of the systems being developed, errors can be detected
much earlier, User gets quick solutions, the ability to identify missing functionality, requirements are validated, implementation of
incomplete, but functional application. And disadvantages would lead to implementing and then repairing way of building systems.
Practically, this methodology may increase the complexity of the system as the scope of the system may expand beyond original plans. An
incomplete application may cause application not to be used as the full system was designed in Incomplete or inadequate problem analysis.
Question 6
Customers- Are people or users whom organizations offer products or services to and change potentially affect them hence, the change
must manage to retain the customers.
Partners- Are organization who work with our organization
Owners- May people who directly own the company or business
Employees- Are people who work in the organization who may be regarded as individual stakeholders
Suppliers- Provide us with goods and services that use again
Question 7
The ad-hoc process should be initialized to make sure that the planned process is managed, throughout to standardize consistence process
as defined.so that the performance managed process could be qualitatively managed and to optimize continuous improvement in the
process
, ICT2641 Assignment 01
53347005
Question 8
As per the current ZAR-Bank home loan application process, it highly recommended that strategic analysis is done as part of the process
analysis to improve the current application process. Given the fact the are issues with operational order, manual intervention, processing
bottlenecks and task repetition, the analytical function which is located off-site on the contractor’s Laptop which obligate POPIA Act, the
interfaces of different located systems, where each system has its workflow component and data management to be gone through. work is
piling up in the work queues due to a sending back and forth for decisions. Supervisors refuse to report the situation to executive
management in fear of reprimand; trying to clear queues by committing staff to overtime. This situation impacts not only the cost and time
but causes reputational risk with customers due to prolonged decision‐making time. hence, the operational order is required to be enhanced
at the application process level, where all the systems require a system integration to the extent that all the systems should be accessed in
one centralized system.which will eliminate the processing bottleneck, over time and cost to the company.
The system should be structured in a way that, automatically shows the applicant all the requirements required for a loan application, allow
the applicant to complete the online form, upload the required supporting document, apply and then received an SMS notification with the
reference number. Then the system notifies the banker to captures the financial information and validates the required support documents
evaluation, then the system notifies the analytical function ‘ s supervisor for approval, then the System continue hand with all required
supervisors, upon approval system must notify the banker and sent a detailed SMS to inform the applicant his\ her loans have been
successful and when it be accessible within which hours.
Question 9
As per the system technical requirements, you are required to diagnose the current systems' technical compatibility of all our current
systems to intergrade into one central system. Therefore, you are required to determine what are the impact of centralizing the database
servers, the issues around that process and possible solutions. Considering that issues you should study the system to determine the root
causes. Upon findings, we should come up with the plan in regards to improving the situation that seeks to improve the number of the
current type of reports and reduce the list of issues of problems encountered. Thereafter we have to investigate the values, beliefs, and
priorities of our customers, Investors and ours as a bank to meet the most important perspective amongst others when those are identified
and listed then we have to identify the most major and possible opportunities for business change by pre-analyzing the different findings in
which will seek the analyzed to perform the gap analyses. Which will conclude the evaluation process? Then see to it that most possible
range of potential changes is grouped into packages which will form a shortlist of improvement actions to form business options that will
assist to define the system requirement for the intended system. After all the steps went through you are required to produce system
requirement document setting for system requirements for the new system to allow the selection of an option for the revised business
system, which will allow an opportunity to deliver the changes required.
Question 10
Given the current problems experienced an Interview would be the first approach to the bank’s home loan division to establish their daily
work, their problems, and the issues that they encounter daily. Acquiring different views of Users and Managers as well as they work
situation will assist in discovering different perspective and objective of the stakeholders and mostly the type of changes they desire and
believe that it would ease their daily challenges.
Conducting workshops with the stakeholder to gain a broader view of understanding the issues and problems of the stakeholders, which
will assist in increasing the speed of productivity in less time since the stakeholders are involved in the decision making and they take
ownership of the changes proposed or made. For as long as they feel that their concerns and views are listened to and respected even if
there are challenges that lead to working overtime, the will voluntarily do so, therefore the productivity of the bank’s loan division will
produce positive results.
Designing a business model for the Bank’s loan division is most crucial to the stakeholders in such a way that it would help to identify current
gaps, which may determine if the recruitment process should undertake or development of highly skilled staff. Allowing the introduction of
customer-focused processes and assist in the monitoring of customer satisfaction level as per each application. this will also assist in applying
and strengthen that the bank’s loan division has on the customers in which is to keep their customers happy and satisfied at all times, as far
the swot analyses is concerned and by doing so it also increases the interest rate.
Question 11
The customer’s application process should be improved in such a way that the turnaround time of the loan application should be shorted
from the current 12 weeks to at least 2-3 weeks or lesser. Given the fact that a customer shouldn’t be kept waiting for long, the customer
should be given sight of their application progress rather than calling the bank. Customer Information System, Document Management
System, Value Analytics System, National Credit Act should be linked in a way that it be able to generate one summary report.in which it will
speed up the loan application for both the banker and the customer as all the required outcomes are stipulated on the report.
The bank official will no longer have to assess the requirements of an application for each applicant as the system will be equipped with that
capability. The scoring process in regards to terms of affordability as per application will be catered for, Credit and property assessment
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