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, Compiled by Tello Email:muzavazi47@gmail.com mobile:+27717513144
Table of Contents
DISCLAIMER ...................................................................................................................... 1
ORG4801 Chapter 2 summarised notes. ................................................................................ 3
Leading change: A process perspective. ................................................................................ 3
Lewin`s 3 steps of change. ................................................................................................. 3
i. Unfreezing and unlocking the existing level of behaviour........................................ 4
ii. Move to a new level. ............................................................................................... 4
iii. Refreeze behaviour at this new level. ...................................................................... 4
Key steps in the change process. ........................................................................................ 5
Change process chat .......................................................................................................... 5
Recognising the need for change and starting the process. ................................................. 6
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