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MNB1501

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Lecture notes of 8 pages for the course MNB 1501-Business Management 1A at Unisa (.)

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  • July 23, 2021
  • 8
  • 2020/2021
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  • Unisa
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MNB1601/001/4/2017


Learning Unit 1
The operations management function


INTRODUCTION AND AIM OF THE UNIT
You will note that the discussion in the introduction to the prescribed book, ITBM, focuses
332




on the idea that “more prosperous” countries generally produce more products and
services to satisfy not only their own national needs, but also, when in excess, to export
internationally and in so doing increase their “wealth” even further. Thus (agreed, very
simplistically argued!) having an increased number of successful businesses producing
more and better products and services will directly translate into increased prosperity
for all the citizens of a particular country. Surely a worthwhile objective!

As the one main function in a business primarily responsible for managing all the activities
333




whereby such products and services are manufactured/rendered, the operations function
is critical for achieving such fine ideals.

This first learning unit of topic 1 examines the nature of operations management and
334




highlights certain definitions. It also summarises the proposed operations management
model by distinguishing between its various components and, lastly, it reviews a clas-
sification system for the different operations processes for manufacturers and service
providers.



2STUDY CHAPTER 11 (section 11.1 – 11.3) IN ITBM

Contents of the learning unit

−− The nature and definition of operations management
−− An operations management model
−− The classification of operations process types for manufacturers and service providers

3Learning objectives

After completing this topic, you should be able to

yy explain the nature of operations management by highlighting its importance and pro-
viding a definition
yy depict an operations management model by distinguishing between its various components
yy illustrate a classification system for the different operations processes by describing such
a system for manufacturers and service providers
335




23

, KEY TERMS

operations management operations activities
operations function operations management function
operations design operations planning and control
operations improvement operations processes
effectiveness efficiency
overall productivity operations techniques and methods
operations management model operations management strategies/objectives
inputs transformation process
outputs goods (products) and services
transformation model operations classification
system manufacturers service providers
project system job system
repetitive/continuous systems multiple-unit project system
job-lot system mass service
service shop professional service



Refer to the end of chapter 11 in the prescribed book to familiarise yourself with the key
336




terms for this learning unit before continuing.


1.1 THE NATURE AND DEFINITION OF OPERATIONS
MANAGEMENT

Study section 11.1.1 and section 11.1.2 in ITBM


Operations management is said to be important for all businesses because of what it can
337




do to improve a business operation.

One of the main contributions that the operations management function can make to the
338




business is that of increased productivity. Productivity (among other things) improves
when fewer inputs are used to produce the same outputs, or more outputs are produced
with the same inputs. It is therefore obvious that the more efficient the transformation
or conversion process is, the higher productivity will be.

The second major contribution of the operations management function is to ensure that
339




customers/clients are satisfied with the product and/or service for which they pay or,
as in the case of the most successful businesses, exceptional! Functions like finance, hu-
man resources and purchasing, important as they are, do not directly satisfy the needs
of the customer/client. Only operations management can do this, because it manages
the business functions that design, plan and control, and it improves the operations pro-

24

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