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Class notes Tourism Via Afrika Tourism, ISBN: 9781415423103
This document will summarise Term 4 work in Tourism. It is an easy way of learning that can help you get the marks you deserve.
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By: amandavanstraten • 2 year ago
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Grade 10: Service excellenceWhat is service?
- The ability of a business to meet their customers want and needs.
- It means keeping the customer satisfied
Service excellence means dealing with customers in a thoughtful, efficient and appropriate
way.
Advantage of excellence service for a business
1.Satisfied customers
Loyal customers due to well-trained employees, quality products and good service
2.Increased profit
Due to good service – more profit
3.Competitive advantage
Excellent service= attract more customers
4.Satisfied employees
If customers keep on returning. The employee will be happy and provide better services.
Advantages of excellent service for a tourist
1. Customer receives fast results
2.An employee provides fast service the customer will receive fast results
Customers have services that are easy to use
Must not take up of their personal time
3.Customers receive personal attention
If employees are well informed, they are able to inform the customer.
Malika Brown 2021
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