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Summary NSC purple business studies book - grade 12 notes.
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Team dynamics - teamwork and conflict management- good team dynamics will result in open communication and fewer miss understandings
Following problems in teams may occur:
Role overload = occurs when one member of the team tasks on more tasks she or he can cope
with
Role conflict = occurs when more than one member wants to play a certain role
Role ambiguity = occurs when there is a lack of clarity between the roles
Conflict management:
functional conflict = non aggressive form of conflict which stimulates creativity to allow for ideas
to flow in brainstorming
People differ but work together to find solution
Higher productivity
Dysfunctional conflict = An aggressive type of disagreement where people refuse to work
towards a solution
Reduces productivity
Advantages to conflict:
- create awareness of problems
- Stimulate creative thinking
- Help people understand a problem better
- Lead to collaboration
- Motivate people to give input and to get involved
Disadvantages to conflict:
- decrease productivity
- Decrease morale
- Inappropriate behaviour - violence
Reasons for conflict:
1. Change
, Proper change management will help to increase the chances of survival
There is always resistance to change = conflict
2. Inclusivity and cultural diversity
Cultural differences may lead to to conflict situations because of ignorance
Stereotyping
Different backgrounds and cultures may also cause conflict in multicultural environments
Ubuntu:
- established social trust first
- Personal relations abs goodwill are valued
- Negotiations are often slower
Western culture:
- let’s get to business first
- More empathise on performance
- Time is money - fast negotiations
3. Lack of or poor communication
- if employees are not informed about decisions or if they are not sure what to expect
conflict rises
- poor communication may be the result of poor listening skills - misunderstands
- communication barriers also contribute to conflict
- lack of communication regarding job description and responsibilities - conflict
4. Resource allocation
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