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ASSIGNMENT 4 BUSINESS ENGLISH (TELEPHONE LANGUAGE)
- Course
- TEFL Teacher Training
- Institution
- TEFL Teacher Training
LESSON PLAN PASSED
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By: sharonsubbiah007 • 9 months ago
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Name of the Teacher Date Level of the class Length of lessonBianca Kok 03.11.2021 Advanced 60 min
Lesson Type:
Speaking
Lesson Topic:
Telephone Language
- Leaving a voicemail
- Taking a message on behalf of a colleague
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
-Use telephonic vocabulary and phrases -Learned how to use pauses and fillers
-Use basic comprehensive listening te extract key -Engaged in a real-life simulation of telephonic language
details of a conversation roleplay
-Speak more accurately using grammar, vocabulary -Learned new telephonic language set phrases, vocabulary
and pronunciation and grammar
1
,Anticipated difficulties: Suggested solutions:
1. The lesson plan material might not fit the the 1. Use diferent grammar and intonation , and give
level of the students students material with challenging grammar and
vocabulary
2. The students are from different compartments
2. Show your students communication errors and give
in the company making them some lower than
them a small talk activity in the warmer to set a
others, This might cause discomfort
relaxed atmosphere in the lesson
3. The students may not have th emotivation due 3. Use humer and supporting activities in te lesson to
to the compony paying the course for them keep them motivated and interested
Target Language Analysis
Include an analysis of the target language you will present in order for your learners to complete the ‘real-life’
task you have chosen.
● Choose your set phrases (8-12 is appropriate)
● Analyse them in a paragraph or table
● Include meaning, function/use, features of pronunciation (speaking) or spelling and punctuation (writing),
plus anything else you think is interesting
2
, When the connection is bad.
Language Item:
I am very sorry I can’t hear you properly, can you speak up/louder please?
Function:
This is used to politely ask the person to speak up or louder to hear them clearly.
Concept Checking Question (CCQ’S):
Is this phrase used to ask the person to speak louder and clearer?
Phonology:
aɪ æm s ri ˈsɒri ɒri aɪ k nt ɑːnt h əɪ juːnt pr pəli ˈsɒri ɒri , kæn juːnt spi kːnt ʌpp pli z ? ːnt
Form:
Declarative + adverb + verb + adverb
Receiving a call.
Language Item:
Good morning/Good afternoon/Hello. Telecommunications, Bianca speaking, how may I be of help/assistance?
Function:
This lets the caller know who you are and who you work for, so that they know if they called the correct
company. This also allows you to politely ask how you can assist them.
Concept Checking Question:
Is this phrase used to introduce yourself and name the company you work for?
Is it used to offer help and assistance?
Phonology:
g dʊd m n ŋ ˈsɒri ɔːnt ɪ /g dʊd ˈsɒriɑːnt ˈsɒri ːnt ftənu n/h lə t l kə mju( )n ke ənzspi k ŋ ɛˈsɒri ʊd ɛ ɪ
ˌmju(ː)nɪˈkeɪʃənzˈspiːkɪŋ ːnt ɪˈsɒri ɪʃənzˈspiːkɪŋ ˈsɒri ːnt ɪ , haʊd meɪ aɪ biːnt ɒriv h lpɛ /əs stəns ˈsɒri ɪ ?
Form:
Declarative + verb+ing + noun
3
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