100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Summary Business studied chapter 3 R50,00   Add to cart
Quickly navigate to
Preview
  2.  
  3. 12
  4.  
  5. Business Studies

Summary

Summary Business studied chapter 3
 3 views  0 purchase
  • Institution
  • 12

These notes are taken from Grade 12 Consumo Business Studies Learner Book. They have really helped me. They are not in depth but explain everything that is need from chapter 1-6. You must make reference to your textbook in order to achieve the best marks, if you see a mistake on the print out on yo...

[Show more]

Preview 1 out of 3  pages

Document information

  • November 21, 2021
  • 3
  • 2021/2022
  • Summary

Subjects

Written for

All documents for this subject (152)

Seller

avatar-seller
jordanspykerman

Content preview

Chapter 3:
Conflict Management

1) FUNCTIONAL VS DYSFUNCTIONAL CONFLICT: conflict can be defined at as negative
differences of opinion and emotion.

1.1) FUNCTIONAL CONFLICT: a situation is where 2 parties deal with conflict in a healthy
manner.

- The outcome is +
- May head to innovative, creative, and higher productivity
- The RESPECT shown by both parties.
- Need to listen to others point of views
- Acknowledge that there may be different views
- They need to compromise
- Which leads to a win-win situation.
- It can lead to group “bonding” because common interests are found

a) Possible outcomes:

- Conflict may create awareness that there is a problem, which can be solved.
- May consider a wider range of ideas and increase participation.

1.2) DYSFUNCTIONAL CONFLICT: when the 2 parties do not work together to solve the
issue.

- Decline in productivity
- Misinterpretation in egos
- Misunderstanding and lack of communication

a) Possible outcomes:

- ‘ – ‘ impact on teamwork
- Blaming one another
- + stress and anxiety
- Low morals = + staff turn over
- Waste of time

2) REASONS FOR CONFLICT:

2.1) different personalities can get in the way and increase egos which can lead to
disagreements:

- Management should assess the situation. He/she should intervene to get the people
to focus

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying this summary from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller jordanspykerman. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy this summary for R50,00. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67474 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy summaries for 14 years now

Start selling
R50,00
  • (0)
  Buy now