This set of notes cover the IEB/DBE topic of Conflict Management. They include pictures and are in-depth notes. These will be a sufficient source to study this section and prepare for your final Business Studies Exam.
Note: These notes are recommended for IEB students - as some information may be...
Conflict management
1. Team Dynamics
Good team dynamics will result in open communication and fewer misunderstandings,
which will prevent problems developing into crisis situations.
Teamwork and Conflict
• Role Overload – one member of team takes on
more than he/she can handle
• Role Conflict – more than one member wants
the same role
• Role ambiguity – lack of clarity between roles
that members are expected to play
Formal Vs Informal Teams
Formal teams are normally created by
management to work towards a common goal of
an organisation.
Informal teams are groups of people who gravitate towards each other due to common
interests or shared goals and they are normally fiercely loyal to the team.
Synergy is where teams work together resulting in the combined effort being greater than
the sum of individual efforts.
Team Processes
1. Forming – coming together
2. Storming – ideas are brainstormed, conflict may arise
3. Norming – team starts to gel, and decisions are made
4. Performing – the physical doing of the task
5. Adjourning – disbanding of the team
a. Mourning – feelings of sadness that there is nothing to work towards
anymore
b. Transforming – new team, new goal
2. Conflict
Conflict is where parties perceive a threat to their needs,
interests, or concerns. It is a clash of interest.
Functional vs Dysfunctional Conflict
Functional conflict – non-aggressive form of conflict
which stimulates creativity, allows ideas to flow and can
improve productivity.
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