Office managers perform the following functions of management: . (Multiple correct answers)
A. motivating
B. controlling
C. leading
D. coordinating
E. delegating
F. organising
G. planning
Answer Key:B, C, F, G
Feedback:
Direct theory question. Correct answer:
planning
organisin
g control
leading
Reference in prescribed book and Learning outcome (LO): p.
31 LO2
Question 6 of 14
1.0Points
The managerial skill "teambuilding" includes coaching, directing, coordination and
cooperation skills. Coaching involves .
A. imparts skills to a less experienced individual, who needs the skills to take greater
responsibilities
B. practical experience of the task at hand
C. the ability to achieve team work and to accomplish goals and objectives together
D. working together to accomplish the strategic, tactical and operational goals and
objectives of the organisation
Answer Key:A
Feedback:Direct theory question. Correct answer:
impart skills to a less experienced individual, who needs the skills to take greater
responsibilities Reference in Prescribed Book and Learning Outcome (LO): p. 41 LO5
Question 7 of 14
1.0Points
Weaknesses and opportunities can only be identified in the organisation's micro
environment, whilst strengths and threats can be identified in the macro environment.
Is this statement true or false?
A. True
, B. False
Answer Key:B
Feedback:Direct theory question. Correct
answer: False
Reference in Prescribed Book and Learning Outcome (LO): p.
85 LO4
Question 8 of 14
1.0Points
Which one of the following does not form part of the components of planning?
A. Motivating employees to work towards the organisation's goals.
B. Identifying ways of reaching the organisation's goals.
C. Determining the organisation's vision, mission and goals.
D. Managing within a complex environment.
Answer
Key:A
Feedback:
Correct answer (first column)
Reference in Prescribed Book and Learning Outcome (middle
column) Explanation (Last column)
motivating employees to p. 213 LO1 Direct theory
work towards the question
organisation's goals
Question 9 of 14
1.0Points
The timeframe for operational plans is and they are .
A. long term; broadly focused
B. short term; narrowly focused
C. intermediate; more specific than strategic plans
D. long term; more specific than strategic plans
Answer Key:B
Feedback:
Direct theory question. Correct answer:
short term; narrowly focused
Reference in Prescribed Book and Learning Outcome (LO): p.
222 LO3
Question 10 of 14
1.0Points
Which one of the following is not a criterion that a good objective should meet?
A. Expressed in qualitative terms
B. Is attainable
C. States the desired organisational results
, D. Expressed in specific terms
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