COM2601 EXAM PORTFOLIO PREPARATION
POINTERS/GUIDE FOR ANSWERS
TOPIC PRESCRIBED
BOOK
DYNAMICS OF ORGANISATIONAL COMMUNICATION
Barker &
Angelopulo
QUESTION 1
(2013)
Define the concept “organisational communication”. (03)
Chapter 3
Page 4
Breaking down the above question to understand
You need to keep in mind that:
Organisation + Communication are two separate concepts
joined, to form Organizational Communication
QUESTION 2 Chapter 3
Discuss seven communication networks and the direction of Page 78 - 79
communication within organisations and illustrate each
network with practical examples. (7)
Breaking down the above question to understand
Part 1: Instruction 1
Discuss seven communication networks and the direction of
communication within organisations
Your discussion will be centred around the role of the
networks, and the direction/flow of communication within the
organization. It will focus on the direction in which this
network sends information.
Part 2: Instruction 2
illustrate each network with practical examples.
You need to understand what the term illustration means, so
that your examples are relevant and in context.
You are expected to
, Name the Network –
Discuss (embed the direction/flow of messages) –
Give illustrative example
For all the above mentioned seven networks you must do
the same thing.
QUESTION 3 Chapter 3
Identify and describe five networks as channels of Page 80 - 83
communication and provide a practical example of how
these networks are present in organisations. (10)
Breaking down the above question to understand
The key to this question is to understand that it wants you to
name/list the “patterns of relationships that allow
communication to flow through a number of contacts that
connect different points together (Neher, 1997).
Part 1
Name the Network: Identify network
Part 2
Give its description: Consider the following (is it downward
type of communication, is it task oriented, is it a formal type
of message/content, is there a bridge?)
Part 3
Example: You need to apply these networks and put them
in context of organizational communication.
QUESTION 4 Chapter 3
Define the term “conflict in the organisation” and discuss the PAGE 84 –
levels of organisational conflict. Provide examples from your PAGE 85
knowledge, experience and observations. (12)
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