Table of Contents
Micro-skills ...................................................................................................................................................................................................................................... 2
Attending behaviour ........................................................................................................................................................................................................... 2
Questioning ......................................................................................................................................................................................................................... 3
Client observation ............................................................................................................................................................................................................... 4
Noting and reflecting .......................................................................................................................................................................................................... 5
My understanding of micro-skills is: ........................................................................................................................................................................................... 6
References: .................................................................................................................................................................................................................................... 6
Student number: 51986892 Unique number:662221 15 March 2018
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Purpose When it’s used Examples
Micro-skills
Attending behaviours
encourages clients to talk and
shows the client that the
counsellor is interested in what It is used throughout the entire counselling Johanna listens carefully to
is being said and that the interview but it is particularly important in the initial what her client Sipho says, she
counsellor is fully focused on stages of establishing rapport (Australian Institute looks him in the eye, leans
him (Australian Institute of of Professional Counsellors, 2012). forwards and has her hands
Professional Counsellors, peacefully by her side. She
2012). Rapport building begins at the first meeting to makes sure not to interrupt him
make the client feel more comfortable and to show unnecessarily and allows him
Good communication involves him that the counsellor is listening. This is shown the space and time to talk to
both verbal and non-verbal through visual, auditory and kinaesthetic actions her comfortably.
Attending behaviour. Non-verbal (Metro North Mental Health – Alcohol and Drug
behaviour indicates to the client Service,2013). Susan has a lot to tell Steven,
behaviour that the counsellor is there with but she is finding it difficult to
him physically and emotionally. Rapport building is a state of harmonious express her words. Steven
It also communicates to the understanding between individuals that enables gently encourages her to talk
client that the counsellor shows better and easier communication (Anon,2011- with using just a few powerful
an interest, is warm and 2018). words such as “mm” “yes?”, “go
understanding to his needs on” and “I see”. Within a short
(Van der Merwe ,2018). time, Steven has encouraged
Susan to open up and admit
Attending means physically, she is being inappropriately
intellectually and emotionally touched by her boss.
being present in the counselling
session with the client
(Semenya et al,2009).
Student number: 51986892 Unique number:662221 15 March 2018
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