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A+ Certification Training Guide (Exams 220-221, 220-222) (4th Edition)
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01 0789728443 fm 10/17/02 4:06 PM Page iC E R T I F I C AT I O N
A+
Fourth Edition
Charles Brooks
Training Guide
,01 0789728443 fm 10/17/02 4:07 PM Page ii
A+ TRAINING GUIDE, FOURTH ASSOCIATE PUBLISHER
David Culverwell
EDITION EXECUTIVE EDITOR
Jeff Riley
Copyright © 2003 by Que Certification DEVELOPMENT EDITOR
All rights reserved. No part of this book shall be reproduced, stored in Susan Brown Zahn
a retrieval system, or transmitted by any means, electronic, mechanical, MANAGING EDITOR
photocopying, recording, or otherwise, without written permission Thomas F. Hayes
from the publisher. No patent liability is assumed with respect to the PROJECT EDITOR
use of the information contained herein. Although every precaution Carol Bowers
has been taken in the preparation of this book, the publisher and
author assume no responsibility for errors or omissions. Nor is any lia- COPY EDITORS
bility assumed for damages resulting from the use of the information Rhonda Tinch-Mize
contained herein. Kitty Jarret
INDEXER
International Standard Book Number: 0-7897-2844-3
John Sleeva
Library of Congress Catalog Card Number: 2002109422 PROOFREADER
Printed in the United States of America Cindy Long
First Printing: November 2002 TEAM COORDINATOR
Rosemary Lewis
05 04 03 02 4 3 2 1
MULTIMEDIA DEVELOPER
Michael Hunter
Trademarks INTERIOR DESIGNER
All terms mentioned in this book that are known to be trademarks or
Louisa Adair
service marks have been appropriately capitalized. Que Certification
cannot attest to the accuracy of this information. Use of a term in this COVER DESIGNER
book should not be regarded as affecting the validity of any trademark Charis Ann Santillie
or service mark.
Warning and Disclaimer
Every effort has been made to make this book as complete and as accu-
rate as possible, but no warranty or fitness is implied. The information
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neither liability nor responsibility to any person or entity with respect
to any loss or damages arising from the information contained in this
book or from the use of the CD or programs accompanying it.
,01 0789728443 fm 10/17/02 4:07 PM Page iii
Que Certification • 201 West 103rd Street • Indianapolis, Indiana 46290
A Note from Series Editor Ed Tittel
Congratulations on your purchase of <title>, the finest exam
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As a 20-year-plus veteran of the computing industry and the original creator and editor of
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first really big, successful IT certification program—one that was to shape the industry
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ed books, and I write about certification topics for numerous Web sites and for
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In 1997 when Exam Cram was introduced, it quickly became the best-selling computer
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