1.1. Distinguish between misconduct and incapacity (2 marks). Motivate your answer with a
practical example ....................................................................................................................................... 3
1.2. Identify and describe (2 marks) the approach of measuring performance that can be
used to measure Mahlako’s performance. Substantiate your answer with reference to the
scenario (2 marks). ................................................................................................................................... 3
1.3. Do you think performance measuring approach you identified in question 1.2. Is
appropriate to measure Moloko’s performance (1 mark)? Substantiate your answer with
reference to the scenario (4 marks). ...................................................................................................... 4
1.4. With reference to the scenario, describe what is “360-degree; (1 mark) and discuss how
each of the five sources in the 360-degree method can help gather Mzini’s performance
information ................................................................................................................................................... 4
2.1. Identify and describe any FIVE rater errors that manifest in the performance review of the
different groups at Mzilikazi Inc. Substantiate your answer with reference to the scenario. .......... 6
2.2. Surely ratings for Groups B and C Mzilikazi Inc. do not reflect employees’ actual
performance. Suggest a process that these groups can follow to voice out their disagreements
and dissatisfactions.................................................................................................................................... 8
2.3. Identify and describe (2 marks) the type of issues they will be questioning in the process
you suggested in question 1.2. Substantiate your answer with reference from the scenario (2
marks). ......................................................................................................................................................... 8
2.4. Identify any two reasons why raters at Mzilikazi deflate ratings (give undeserved low
ratings) to Group C employees. Substantiate your answer with reference to the scenario............ 8
3. REFERENCES ............................................................................................................................... 9
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