1.1. In preparing your presentation to train line managers about performance management,
outline the problems associated with performance appraisals. .......................................................... 3
1.2. In preparing your presentation to train line managers about performance management,
state the steps in the performance appraisal process which involve feedback to the employee. . 4
1.3. State the key success factors to ensure an effective implementation of strategic training
and development (T&D) interventions for the redesigned performance management system in
Zonke stores. .............................................................................................................................................. 5
1.4. Explain what Zonke stores can do to help line managers learn and remember the skills
they receive away-from-the job during the performance management training. .............................. 6
2.1. Gourmet-2 decides to use the latest wireless technology to enable customers to pay by
debit or credit card. Briefly explain why it is necessary to train Gourmet-2 employees and
managers..................................................................................................................................................... 7
2.2. ‘In the new world of work, employees are required to take personal responsibility for their
own employment goals and aspirations’. Outline the boundaryless careers to stay employable in
the new world of work. ............................................................................................................................... 7
2.3. ‘Employees expect that their performance will correlate with the rewards received from
their organisations’. Outline the steps HR specialists utilise to maximise employee performance
motivation for organisations...................................................................................................................... 9
2.4. ‘Employees expect that their performance will correlate with the rewards received from
their organisations’. Explain the process to determine how much an air pilot’s job should be
paid. 10
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