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[TURN OVER]
, 2 COM2602
MAY/JUNE 2022
QUESTION 1
COMMUNICATION IN THE ORGANISATION
1.1 Define the following fields of communication:
1.1.1 Corporate communication (1)
1.1.2 Organisational communication (2)
1.1.3 Management communication (2)
1.2 Identify the different people responsible for strategy in each of the following levels of
strategy:
1.3 Briefly explain the three (3) dimensions of strategy that managers need to address
within strategic management. (10)
1.4 Discuss the difference between strategy communication and communication strategy.
To illustrate the difference, give examples of each. (10)
[30]
AND
QUESTION 2
THE RATIONALE FOR INTEGRATING ORGANISATIONS’ COMMUNICATION
2.1 Define communication integration and elaborate on this definition by explaining it in
your own words. (10)
2.2 How have external market trends, trends within organisations and societies’ demands
for organisational integrity contributed to the move towards communication
integration? (10)
2.3 Describe how you would go about aligning messages from all sources in an
organisation. (10)
[30]
AND
[TURN OVER]
, 3 COM2602
MAY/JUNE 2022
QUESTION 3
COMMUNICATION INTEGRATION PROCESSES AND MANAGEMENT
3.1 You are the corporate communication director of a large clothing-range company. You
and the communication managers need to coordinate the communication of the entire
organisation. Explain how you would manage communication integration using the
four (4) methods of managing communication integration. (15)
3.2 Define corporate identity and explain why it is applied. (10)
[25]
AND
QUESTION 4
INTEGRATED COMMUNICATION MEASUREMENT
4.1 Name and discuss the three (3) integrated communication models that will form the
basic building blocks for developing an integrated communication measuring
instrument. (5)
4.2 Information and communication technologies affect the functioning of organisations.
Integrating traditional and online methods can present opportunities and can also
pose certain challenges for the evaluation of integrated communication.
4.2.1 Explain two (2) opportunities for the integration of traditional and online methods
evaluation. (4)
4.2.2 Discuss three (3) challenges that integration of traditional and online research
methods and techniques may pose. (6)
[15]
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