Printed and published by the
University of South Africa
Muckleneuk, Pretoria
IOP2602/1/2021–2023
70708576
InDesign
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,CONTENTS
Page
ORIENTATION vii
THEME 1:Individual level 1
LEARNING UNIT 1:What is organisational psychology? 2
1.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 2
1.2 WHY ORGANISATIONAL PSYCHOLOGY? 2
1.3 WHAT MANAGERS DO 4
1.4 WHY A SYSTEMATIC STUDY? 5
1.4.1 CONTRIBUTING DISCIPLINES TO THE OB FIELD 6
1.4.2 DEVELOPING AN OB MODEL 7
LEARNING UNIT 2:Attitudes and job satisfaction 12
2.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 12
2.2 ATTITUDES 12
2.2.1 JOB SATISFACTION 14
LEARNING UNIT 3:Perception and individual decision‐making 18
3.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 18
3.1.1 WHAT IS PERCEPTION AND WHICH FACTORS INFLUENCE PERCEPTION?
18
3.1.2 PERSONAL PERCEPTION: MAKING JUDGEMENTS ABOUT OTHERS 19
3.1.3 THE LINK BETWEEN PERCEPTION AND INDIVIDUAL DECISION‐MAKING
21
3.1.4 HOW SHOULD DECISIONS BE MADE? 22
3.1.5 ETHICS IN DECISION‐MAKING 22
LEARNING UNIT 4:Motivation concepts 27
4.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 27
4.1.1 WHAT IS MOTIVATION? 27
4.1.2 EARLY THEORIES OF MOTIVATIONAL ABILITY 28
4.1.3 CONTEMPORARY THEORIES OF MOTIVATION 29
4.1.4 INTEGRATING CONTEMPORARY THEORIES OF MOTIVATION 32
THEME 2:Group level 37
LEARNING UNIT 5:Foundations of group behaviour and understanding work teams
38
5.1 WHICH CHAPTERS IN THE TEXTBOOK DO I NEED TO STUDY? 38
5.2 INTRODUCTION 38
5.2.1 DEFINING AND CLASSIFYING GROUPS 39
5.2.2 STAGES OF GROUP DEVELOPMENT 40
5.3 GROUP PROPERTIES: ROLES, NORMS, STATUS, SIZE AND COHESIVENESS 41
5.3.1 GROUP DECISION‐MAKING 42
5.3.2 DIFFERENCES BETWEEN GROUPS AND TEAMS 43
5.4 TYPES OF TEAMS 43
5.5 CREATING EFFECTIVE WORK TEAMS 44
LEARNING UNIT 6:Leadership 47
6.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 47
(iii) IOP2602/1/2021–2023
, 6.1.1 INTRODUCTION 47
6.1.2 WHAT IS LEADERSHIP? 48
6.1.3 BASIC APPROACHES TO LEADERSHIP 48
6.1.4 INSPIRATIONAL APPROACHES TO LEADERSHIP 50
6.1.5 TRUST AND LEADERSHIP 52
LEARNING UNIT 7:Conflict and negotiation 56
7.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 56
7.1.1 INTRODUCTION 56
7.1.2 DEFINITION OF CONFLICT 57
7.1.3 THE CONFLICT PROCESS 57
7.1.4 CONFLICT MANAGEMENT TECHNIQUES 58
7.1.5 NEGOTIATION 59
THEME 3:Organisation level 65
LEARNING UNIT 8:Foundations of organisational structure 66
8.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 66
8.1.1 INTRODUCTION 66
8.1.2 WHAT IS ORGANISATIONAL STRUCTURE? 66
8.1.3 COMMON ORGANISATIONAL DESIGNS 67
8.1.4 NEW DESIGN OPTIONS 68
8.1.5 WHY DO STRUCTURES DIFFER? 68
8.1.6 ORGANISATIONAL DESIGN AND EMPLOYEE BEHAVIOUR 69
LEARNING UNIT 9:Organisational culture 72
9.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 72
9.1.1 INTRODUCTION 72
9.1.2 INSTITUTIONALISATION 73
9.1.3 WHAT IS ORGANISATIONAL CULTURE? 73
9.1.4 WHAT DOES CULTURE ACTUALLY DO? 74
9.1.5 CREATING AND SUSTAINING CULTURE 75
9.1.6 HOW DO EMPLOYEES LEARN CULTURE? 76
9.1.7 CREATING AN ETHICAL ORGANISATIONAL CULTURE 76
9.1.8 CREATING A POSITIVE ORGANISATIONAL CULTURE 77
LEARNING UNIT 10:
Organisational change and stress management 80
10.1 WHICH CHAPTER IN THE TEXTBOOK DO I NEED TO STUDY? 80
10.1.1 FORCES OF CHANGE 80
10.1.2 MANAGING PLANNED CHANGE 81
10.1.3 RESISTANCE TO CHANGE 81
10.1.4 INDIVIDUAL RESISTANCE TO CHANGE 81
10.1.5 ORGANISATIONAL RESISTANCE TO CHANGE 82
10.1.6 OVERCOMING RESISTANCE TO CHANGE 82
10.1.7 FOUR MAIN APPROACHES TO MANAGING ORGANISATIONAL CHANGE
83
10.1.8 LEWIN’S THREE-STEP MODEL 83
10.1.9 KOTTER’S EIGHT-STEP PLAN FOR IMPLEMENTING CHANGE 83
10.1.10ACTION RESEARCH 84
10.1.11ORGANISATIONAL DEVELOPMENT (OD) 84
10.1.12CONTEMPORARY CHANGE ISSUES FOR TODAY’S MANAGERS 85
10.1.13WORK STRESS AND ITS MANAGEMENT 85
10.1.14CONSEQUENCES OF STRESS AND MANAGING STRESS 86
(iv)
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