HRM2605 EXAM PREP.
,MY SUMMARIES
HUMAN RESOURCES MANAGEMENT – ALL QUESTIONS
May/June 2012
1. ___________, __________ and _______________ are all external recruitment methods
a. direct applications, job posting, advertising in newspapers
b. Campus recruiting, recruitment agencies, advertising in newspapers (pg 187)
c. Advertising in newspapers, interviewing, job posting
d. Direct mail, e-recruitment, interviewing
2. Darla, a clerk at a medium-sized law firm in CT, specialises in conveyance cases. Her colleague
Ronel, who started her clerkship on the same day as Darla and who specialises in divorce cases,
has resigned because she wants to pursue a career in acting. The partners in the firm have
decided that they can’t afford another clerk to do Ronel’s work and that Darla should do both her
own and Ronel’s work. This is an example of which motivation intensive technique of job design?
a. Job enlargement (pg 146)
b. Job rotation
c. Job enrichment
d. Job improvement
Read the following scenario and then answer questions 3 and 4. You are the HR manager in a small
education college. New lecturers and administrative personnel are given no orientation training when
they are employed in the college, they are simply expected to start working immediately.
You are aware of the advantages of an effective orientation programme and you have selected a
meeting with the college’s top management to explain this to them and to plead with them to
implement an orientation programme. Which of the following would you present to them as the
advantages/benefits of an effective orientation programme? An effective orientation programme
can lead to __________.
o A. Higher job satisfaction
o B. Lower labour turnover
o C. Joint decision making
o D. Improved work-life balance
o E. Reduction in absenteeism
o F. Higher performance
i. A, b, c and d
ii. B, c, d and e
iii. C, d, e and f
iv. A, b, e and f (pg 229)
During your meeting with top management they have agreed that an orientation programme is
necessary in the college. They have placed you in charge of planning, designing and
implementing an effective orientation programme for the college. What is the first thing that
needs to be developed before the programme can be designed?
o The budget for the development of the programme
o The orientation policy (pg 232)
o Materials facilities and personnel to be used
o Job-related information
_________ is the process through which company goals, as put forth in mission statements and
company plans, are translated into HR objectives to ensure that the company is neither
overstaffed not understaffed and that employees with the appropriate talents, skills and
aspirations are available to carry out their tasks in the right positions at the right times.
o Human resource planning
o Human resource supply analysis
, o Strategic human resource planning (pg 114)
o Strategic recruitment and selection planning
Kgala is the HR manager of a large clothing store and company
October/November 2011 Exam
1. Any job analysis can run into certain problems, regardless of the size of the organisation, the
status of the employee relations or the abilities of those performing the analysis. Particularly in
an era of continuous delayering and downsizing, the most common problem experienced in job
analysis is ______________.
a. Updating the information gathered
b. Employee fears
c. Where the job is held by only one or two employees
d. When the job description is handed over to the new employees
2. Direct observation as a job analysis technique is best suited for the position of a/an_________
a. Scientist
b. Manager
c. Lecturer
d. Office cleaner
3. Two years ago, Siyabonga Moyo was a semi-skilled forestry worker, manually operating a cutting
machine at the Duma sawmill in Richards Bay for a wage of R1000 per month. Today he proudly
earns twice his previous wage and finds his work more rewarding and satisfying. He has
undergone intensive training as a artisan. He operates the mill's latest machinery, strictly testing
the degree of tension in the saw-blades used in the computer driven, high speed cutting
machines. This is an example of which motivation intensive technique of job design?
a. Job enrichment
b. Job enlargement
c. Job improvement
d. Job rotation
4. Lyn Peters is an HR consultant of a large steel company based at an industrial park area in La
Mercy, in northern Kwazulu-Natal. She has been tasked to ensure that 20 newly appointed staff
members physical work environment is in order as they are going to be positioned in a new
building, near the recently established King Shaka International airport. Some of the few plans
she has in mind are installing sound absorbing materials to reduce the noise levels from the
airport which can be distracting, ensuring effective lighting, and having well designed chairs with
adjustable bases for proper postures which can ultimately affect the employee's productivity
levels. What activity is Lyn engaged in?
a. Robotics
b. Total quality management
c. Ergonomics
d. Quality control
5. You as the HR practitioner is currently filling a vacant debtors clerk position within your company.
You are currently choosing the best suited individual for the debtors clerk position from a group of
applicants. You have to ensure that this process is well administered, so that the employee will be
able to achieve his/her personal career goals and the organisation will benefit from a productive
satisfied employee. Which human resource process are you involved in?
, a. Selection
b. Recruitment
c. Placement
d. Orientation
6. Edith is employed as a chef at sleep easy hotel. She has been working there for five years and
expects to be promoted to head chef in the near future. She has attended several workshops and
has contributed a lot to improving the quality of food the hotels offers. During the last few months,
she has turned out to be an excellent chef at executive functions. Unfortunately, Mrs Jones who
she does not get along well with, is however considering appointing someone from outside the
organisation in the position of the head chef. Mrs Jones feels that the kitchen staff are lazy and
not performing well. Which of the following are disadvantages of Mrs Jones employing an
external candidate?
a The individual's ability to fit in with the rest of the organisation is unknown
b There would be unhealthy competition amongst employees
c It will destroy the incentive of current employees to strive for promotion
d There will be an increased adjustment problem
I a, b and c
2 a, b and d
3 h, c and d
4 a, c and d
7 Which of the following reference checking methods is reserved for candidates being considered for
high-ranking positions due to the time it takes to undertake and expense incurred, when selecting
candidates for these jobs?
1 personal visits to previous employers
2 telephone inquiries
3 mail
4 use of outside services
8 You are busy developing interview questions You have to ensure that all applicants are asked the
same questions, evaluated with the same scores and that the questions are exclusively job-related
The type of interviews you are preparing is called__________________
I unstructured interviews
2 panel interviews
3 structured interviews
4 group interviews
9 This step of the strategic HR planning process entails the determination of the total manpower
requirements of the company. Which step does this reflect?
1 Situational analysis
2 HR supply analysis
3 Strategy development
4 HR demand analysis
10 is the process through which company goals as put forth in mission statements and
company plans are translated into HR objectives to ensure that the company is neither over nor
understaffed, that employees with the appropriate talents, skills and desire are available to carry out
their tasks in the right jobs at the right times
1 HR Planning
2 Operational planning
3 Strategic HR planning
4 Succession planning
11 Orientation is the process of integrating the new employee into the organisation and his/her job
Although orientation has several benefits to an organisation, there is often a lack of effective
orientation in organisations Which of the following is not a reason for the lack of orientation in
