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Beroepsproduct CRM + powerpoint kennisclip R196,57   Add to cart

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Beroepsproduct CRM + powerpoint kennisclip

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In dit document is het beroepsproduct CRM kwaliteit van zorg uitgewerkt. Dit is een deeltentamen tijdens OWE 12. In het leerjaar bestond het deeltentamen uit het maken van een kennisclip. Deze powerpointslides zijn ook toegevoegd aan het document. Dit beroepsproduct is behaald met een 8,0.

Last document update: 1 year ago

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  • February 3, 2023
  • June 7, 2023
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4  reviews

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By: nchoukes • 5 months ago

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By: evasteenbergen • 5 months ago

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By: Fundayildiz • 1 year ago

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By: daniek988 • 1 year ago

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KENNISCLIP
CRM
NAOMI VAN BOMMEL
STUDENTNUMMER:
KLAS VF06
DATUM 16 JANUARI 2023
RADBOUDUMC AFDELING
NEUROCHIRURGIE
EXAMINATOR:

, INHOUD
VERBETERPL AN




• WAT IS CRM?
• CRM BINNEN HET RADBOUDUMC
• CASUS/INCIDENT
• HET INCIDENT VANUIT CRM PERSPECTIEF
• KLINISCH REDENEREN
• ANALYSE AAN DE HAND VAN DE VIER NIVEAUS VAN
CRM
• PROBLEEM, VRAAG – EN DOELSTELLING
• LITERATUURONDERZOEK
• PRAKTIJKONDERZOEK
• RESULTATEN
2
• VERBETERPLAN
• VERANTWOORDING GO’S EN EVALUATIE

, VERBETERPL AN




WAT I S C R E W R E S O U RC E M A N A G E M E N T
(CRM)?

• CRM komt oorspronkelijk uit de luchtvaart.
• Destijds een groot aantal ongelukken binnen de luch
• De belangrijkste oorzaak hiervan was menselijk fale
• Doel CRM: voorkomen van menselijke fouten of de
gevolgen ervan te beperken.




3
(De Bruijne & Bleeker, 2013)

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