EPP2601
Assignment 1 Semester 1 2024
Detailed Solutions, References & Explanations
Unique number: 638736
Due Date: 22 MARCH 2024
Question 1
Listening skills are an essential aspect of effective communication, and they play a crucial
role in various aspects of life, including professional settings, personal relationships, and
crisis management. The case study of the 2021 July unrest in South Africa provides a real-
life scenario where the application of listening skills had both advantageous and
disadvantageous outcomes. This essay will discuss the advantages and disadvantages of
listening skills based on the events described in the case study, and how they impacted the
overall situation.
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