, Question 1
Thandi is the HR manager of a manufacturing organisation in Africa. Currently, she is studying the way work moves through the organisation. The first
step involved is an examination of the desired and actual outputs in terms of both quality and quantity. In which HR process is Thandi involved?
Select one:
Workforce planning
Job analysis
Job design
✓ Workflow analysis (page 152 of prescribed book)
Question 2
Top management at your organisation is of the opinion that orientation is a waste of time and money. You have read in an article that orientation can
be beneficial to an organisation. Convince top management to consider implementing an orientation programme by identifying the advantages of an
effective orientation programme from the list below:
a improved feelings of security
b improved work-life balance
c reduced stress and anxiety
d new employees will feel welcome and uncertainty will be reduced
e higher job dissatisfaction
Select one:
✓ a, c and d (page 249 of prescribed book)
a, d and e
a, b and d
b, c and d
Question 3
Retaining productive and talented employees is one of the most important functions of management. With reference to the determinants of retention,
which of the following obligations do employees expect their employers to fulfil?
Select one or more:
✓ to ensure fairness in appraisal and promotion procedures (page 266 of prescribed book)
to work contracted hours
✓ to provide adequate onboarding and orientation (page 266 of prescribed book)
✓ to allow time off to meet family and personal needs (page 266 of prescribed book)
to be flexible and to go beyond their job description
Question 4
Maryam is a newly appointed debtors clerk at ABC Trading. Maryam and her employer both have certain unwritten expectations of the employment
relationship. Maryam expects her employer to treat her with dignity and respect, to pay her a reasonable salary and to provide her with a challenging
but fair workload. Maryam’s employer in turn expects her to give her best in her work efforts, not to be a clock watcher and to be loyal to the
organisation. What type of informal contract or agreement is referred to in this scenario?
Select one:
social contract
✓ psychological contract (page 264 of prescribed book)
employment contract
unstructured contract
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