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THE EFFECT OF PERFORMANCE MANAGEMENT AT UMFOLOZI LOCAL
MUNICIPALITY AS A TECHNIQUE TO IMPROVE SERVICE DELIVERY
MANDATE
MODULE CODE: HRPUB83
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Table of Contents
INTRODUCTION AND PROBLEM STATEMENT ............................................................ 4
1.1 Introduction ................................................................................................................. 4
1.2 Background to the research........................................................................................ 5
1.3 Problem of the study ................................................................................................... 6
1.4 Aim of the study .......................................................................................................... 7
1.6 Objectives of the study ............................................................................................... 7
1.6 Research questions ................................................................................................ 7
1.7 Research design and Methodology ............................................................................ 7
1.9 CONCEPTUAL ANALYSIS......................................................................................... 8
1.10 Conclusion .............................................................................................................. 12
REFERENCES ............................................................................................................... 14
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