1. Like many organisations in Africa, MTN also had to implement many changes in response
to the Covid-19 pandemic. Unisa also had little choice but to effect urgent changes including
moving from venue-based exams to non-venue based online exams. ............................................. 3
1.1. In your view, what change management strategy/strategies did Unisa implement? Give
clear reasons for your choice. .................................................................................................................. 3
2. In his 25-year career at MTN, Ali Hassan shared his own skills and experiences with other
staff members while he served as COO at Irancell. After he was promoted to the COO position
in Nigeria, he was asked to assist the new COO at Irancell from time to time providing guidance
on leadership, management and how to interact and negotiate with all stakeholders. State
whether this example refers to on- or off-the-job training and what type of training this example
refers to. Give reasons for your choice and ensure that you express yourself in your own word. 4
3. The case study refers to three management development methods. Identify the three
methods by providing an example of each from the case study. Suggest at least three more
management development methods that Bank Afrika can implement and provide reasons for
your suggestions. ....................................................................................................................................... 5
4. In the case study, Bank Afrika indicated that they wanted to build a more diverse workforce,
including increasing their employment of persons with disabilities. Explain in your own words the
term reasonable accommodation to the executive team and provide a suitable example. ............ 6
5. Identify three examples of the characteristics of a learning organisation that Bank Afrika
displays, from the case study. .................................................................................................................. 7
6. Which three documents will be essential in planning the 2022 HRD activities in Eskom and
why is it especially important in conducting a skills audit and addressing the needs identified? .. 8
7. References .......................................................................................................................................... 9
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Mapul. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R170,00. You're not tied to anything after your purchase.
