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MNM3712 CUSTOMER RELATIONSHIP MANAGEMENT call/text/ //
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- University Of South Africa (Unisa)
MNM3712 CUSTOMER RELATIONSHIP MANAGEMENT call/text/ 4/3/5
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PASSMATE TUTORIALS PASSMATETUTORIALS@GMAIL.COMDISCLAIMER: THIS IS NOT AN OFFICIAL GUIDE FROM UNISA. THE
FRAMEWORK IS NOT PREPARED NOR APPROVED BY UNISA, RATHER
REPRESENTS A POSSIBLE SOLUTION TO THE TASK CONSISTENT WITH
THEORY. THIS FRAMEWORK IS ONLY INTENDED TO ASSIST STUDENTS IN
GETTING STARTED WITH THEIR ASSIGNMENT, AND IN NO CASE THIS
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SUBMISSION. WE BELIEVE THE FRAMEWORK WILL BE A GOOD STARTING
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TUTORS WHO ARE EXPERTS IN THE FIELD, AND IT WAS PREPARED USING
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NOT CLAIM MONOPOLY TO KNOWLEDGE HENCE MODIFICATION OF THE
ANSWERS CONTAINED IN THIS FRAMEWORK MAY NOT BE PROHIBITED AS IT
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Table of Contents
Question 1................................................................................................................. 3
Contractors ........................................................................................................... 3
Modifiers ................................................................................................................ 3
Influencers ............................................................................................................ 4
Isolateds ................................................................................................................ 5
Question 2................................................................................................................. 5
QUESTION 3 ............................................................................................................. 7
Asymmetry ............................................................................................................ 7
Case application................................................................................................ 7
Stability.................................................................................................................. 7
Case application................................................................................................ 8
Legitimacy ............................................................................................................. 8
Case application................................................................................................ 8
Necessity .................................................................................................................. 9
Case application................................................................................................ 9
Reciprocity ............................................................................................................ 9
Case application................................................................................................ 9
Efficiency ............................................................................................................. 10
Types of costs associated with transactions ............................................... 10
The level of transaction costs ........................................................................ 11
The dimensions of transactions .................................................................... 11
Case application.............................................................................................. 12
References .............................................................................................................. 13
PASSMATE TUTORIALS 061 262 1185/068 053 8213/0717 513 144
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